Bachelorarbeit, 2021
58 Seiten, Note: 1,3
1 Motivation
2 Theoretical background
2.1 Deep individual work (DIW)
2.2 Knowledge worker productivity
2.3 Enforced working from home (EWFH)
2.4 Affordance theory
3 Research methodology
3.1 Literature search and review
3.2 Interviews
4 Results of the literature review
4.1 Overview of the selected literature
4.2 Concentration in EWFH settings
4.3 Tasks suitable for DIW in EWFH settings
4.4 Longer, foreseeable, interruption-free phases in EWFH settings
4.5 DIW in EWFH settings
5 Results of the interviews
5.1 Demographics
5.2 Concentration in EWFH settings
5.3 Tasks suitable for DIW in EWFH settings
5.4 Longer, foreseeable, interruption-free phases in EWFH settings
5.5 DIW in EWFH settings
5.6 Linking the DIW phases of higher quality to productivity
6 Limitations, further research and reflection
7 Conclusion
This thesis investigates the relationship between the enforced working from home (EWFH) setting and the ability of knowledge workers to engage in deep individual work (DIW), ultimately examining how improved DIW conditions impact individual productivity. It addresses the research questions of how EWFH facilitates DIW and how this improved quality of work links to increased productivity.
Restorative measures to recharge concentration
The home affords restorative measures to both interviewees. So, they jog, walk with the dog, get fresh air, take a shower, or see the family during breaks of their workday. Bob utilizes these restorative measures in a targeted manner to engage in DIW. “I have the meetings in the morning and do my background research, a bit shallower [tasks], and then [I] go jogging, get some fresh air, go to the deep individual work. And then I’m in the right set of mind.” (Bob). While both interviewees stated that it is sometimes hard to overcome themselves to concentrate on a task requiring DIW, Bob stated that the restorative measures the home enables ease to engage in DIW.
[T]o go to deep individual work, you also need a certain state of mind. Sometimes it just doesn’t work. And at the office when it doesn’t work, there’s not much you can do. At home, you can try these different tricks. You can try to motivate yourself. It’s easier to find the elements [that] would help you to get into this deep individual work, and when you get there, then [it is] smooth sailing afterward. (Bob)
While existing literature suggests that these not primarily work-related activities benefit the KW in the EWFH setting (Bernstein et al. 2020; Ford et al. 2020; Marschall et al. 2020, pp. 148-158; Singer-Velush et al. 2020), they did not relate them to work itself. As jogging serves for Bob as a measure to concentrate better afterward, and not only as a personal benefit, this thesis found signs that KWs use previous free-time activities in a targeted manner as restorative measures (Schwartz and Kaplan 2001, p. 247) to facilitate their concentration for work.
1 Motivation: Defines the research context of knowledge worker productivity and introduces the shift towards enforced working from home (EWFH) as a catalyst for deep individual work (DIW).
2 Theoretical background: Establishes the foundational concepts of DIW, knowledge worker productivity, the EWFH setting, and the application of affordance theory.
3 Research methodology: Outlines the abductive approach, the critical literature review process, and the qualitative analysis of interviews.
4 Results of the literature review: Synthesizes existing research regarding concentration, task suitability, and organizational admissibility for DIW in EWFH environments.
5 Results of the interviews: Presents empirical evidence from expert interviews, analyzing how individual strategies and the EWFH setting interact to facilitate DIW.
6 Limitations, further research and reflection: Discusses the scope of the study, identifies avenues for future research, and reflects on the methodology used.
7 Conclusion: Summarizes the findings, confirming that EWFH can lead to higher quality DIW phases and subsequent productivity gains, while outlining future research needs.
Deep individual work, DIW, Enforced working from home, EWFH, Knowledge worker, Productivity, Affordance theory, Concentration, Interruption-free phases, Work-life integration, Qualitative research, Task management, Work environment, Remote work, Schedule control.
The thesis focuses on how the enforced working from home (EWFH) setting affects the ability of knowledge workers to engage in deep individual work (DIW) and how this relates to their overall productivity.
The key themes include the conditions for deep individual work, the application of affordance theory to work environments, the role of office versus home settings, and the link between concentrated work phases and productivity.
The research questions are: How does enforced working from home allow KWs to engage in deep individual work? and How is deep individual work linked to the increase of productivity?
The study follows an abductive approach, utilizing a critical literature review and conducting exploratory, semi-structured interviews with knowledge workers to gain qualitative insights.
The main body discusses theoretical foundations, reviews existing literature on remote work environments, and analyzes interview data to provide evidence on how home settings afford better concentration, task preparation, and schedule control.
Key terms include deep individual work (DIW), enforced working from home (EWFH), productivity, affordance theory, concentration, and task management.
The cycle suggests that fewer interruptions lead to higher schedule control, which enables the planning of DIW phases. This planning leads to better task preparation, which in turn results in even fewer interruptions, creating a self-reinforcing positive loop.
A hospitable workplace is one that allows knowledge workers to adjust environmental conditions (like climate or acoustics) to suit their personal needs, thereby reducing the mental effort required to filter out distractions and facilitating deeper concentration.
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