Human error in sozio-technical systems. A research about the influence and causality of human factors on dynamic decision making

Inhaltsverzeichnis (Table of Contents)

• Abstract
• Table of content
• List of figures
• List of tables
• List of abbreviations
• 1 Introduction
• 1.1 Company-specific problem description
• 1.2 Framework and content design of this work
• 2 Theoretical framework
• 2.1 SHEL-Model
• 2.1.1 Related concepts and studies
• 2.1.2 Evaluation
• 2.2 Model of SA in dynamic decision making
• 2.2.1 Measurement of SA
• 2.2.2 Related concepts and studies
• 2.2.3 Implications for system design
• 2.2.4 Evaluation
• 2.3 Interfaces between the SHEL-Model and the Model of SA
• 3 Method
• 3.1 Sample
• 3.2 Design and Procedure
• 3.2.1 Diagnosis
• 3.2.2 Scheduling
• 3.2.3 Data collection
• 4 Results
• 4.1 Data editing/preparation

Zielsetzung und Themenschwerpunkte (Objectives and Key Themes)

This master thesis examines human error in socio-technical systems (STS) by exploring the influence and causality of human factors on dynamic decision-making. The study aims to identify specific areas within the STS framework that contribute to errors and to propose solutions for optimizing performance.

• The impact of human factors on decision-making in complex systems
• Analysis of human error within the context of the SHEL-Model
• Application of the situation awareness model in dynamic decision-making
• Investigation of the relationship between automation and human performance
• Practical implications for improving system design and training

Zusammenfassung der Kapitel (Chapter Summaries)

• Chapter 1: Introduction introduces the company-specific problem related to human error in the use of configuration software and outlines the framework and objectives of the thesis.
• Chapter 2: Theoretical framework delves into the SHEL-Model, a system-based model illustrating the interaction of human factors in STS, and the model of situation awareness in dynamic decision-making. It explores the relationship between these models and the implications for system design.
• Chapter 3: Method details the research design and procedure, including the sample selection, data collection methods, and analysis techniques.
• Chapter 4: Results presents the findings of the study, focusing on the identification of critical incidents related to human error and their categorization within the SHEL-Model and the situation awareness model.

Schlüsselwörter (Keywords)

This research focuses on the intersection of socio-technical systems, human factors, dynamic decision-making, situation awareness, automation, usability, and the SHEL-Model. The study investigates the causes and consequences of human error in complex systems and explores practical solutions to optimize performance and reduce failures.