Knowledge Management & Information Technology

Inhaltsverzeichnis (Table of Contents)

• Abstract
• Chapter 1: Definitions and Scope
• Definitions of Knowledge and Knowledge Management
• Related Fields and Knowledge Types
• IT Support for KM Activities
• Focus of the Thesis
• Interesting Artifacts
• Chapter 2: Goals, Problems, and Requirements
• Goals of Knowledge Management
• Problems Addressed by KM Systems
• Goals and Problems of a University
• Problems of Existing KM Systems
• Requirements of a KM System
• Chapter 3: Preconditions and Foundations
• Preconditions for KM in General
• Foundations for KM Systems
• Chapter 4: Existing Solutions
• CYMANTIX.NET
• Oracle Solution
• Lotus/IBM Solution
• Chapter 5: Proposed IT Solution
• Design Principles
• System Architecture
• Central User Interface
• Virtual Information Pool
• Automation
• eLearning and KM
• Implementation Issues
• Evaluation

Zielsetzung und Themenschwerpunkte (Objectives and Key Themes)

This thesis aims to comprehensively examine the relationship between Knowledge Management (KM) and Information Technology (IT), employing a holistic approach. It analyzes the goals of KM, the problems it seeks to address, and the requirements for effective KM systems, particularly within a university setting. The work further investigates existing IT solutions for KM and proposes a new IT solution designed to support a complete and holistic KM initiative. * Defining the relationship between KM and IT * Identifying the goals and problems of KM initiatives * Analyzing existing IT solutions for KM * Proposing a new IT solution for KM * Exploring the role of eLearning in KM

Zusammenfassung der Kapitel (Chapter Summaries)

Chapter 1 introduces definitions of knowledge and KM, discusses related fields, and establishes the thesis's focus on areas requiring flexibility, creativity, and learning. Chapter 2 analyzes the goals of KM, problems addressed by KM systems, and requirements for a successful KM system. Chapter 3 examines preconditions and foundations for KM initiatives and systems. Chapter 4 presents and evaluates three existing KM solutions (CYMANTIX.NET, Oracle, and Lotus/IBM), assessing their strengths and weaknesses in fulfilling identified requirements. Chapter 5 details the proposed IT solution, including its design principles, architecture, and integration with eLearning.

Schlüsselwörter (Keywords)

Knowledge Management (KM), Information Technology (IT), Holistic Approach, KM Systems, Requirements Engineering, eLearning, University, Participatory Design, System Architecture, Solution Evaluation.