Magisterarbeit, 2011
193 Seiten, Note: 1.0
Medien / Kommunikation - Public Relations, Werbung, Marketing, Social Media
This master's thesis aims to investigate the public image of companies within the context of corporate social responsibility (CSR). It explores the changing role of companies in a world characterized by globalized markets, environmental concerns, and heightened social expectations. The thesis delves into the concept of CSR, its importance for businesses, and the ways in which companies communicate their CSR initiatives.
The introductory chapter provides a compelling rationale for the study of CSR, highlighting the increasing pressure on companies to take responsibility for their social and environmental impact. It examines the historical roots of CSR and emphasizes the growing significance of sustainability in a rapidly changing world.
The second chapter provides a comprehensive overview of the concept of CSR, defining key terms and exploring its theoretical framework. It analyzes the various stakeholders involved in CSR and the different dimensions of corporate responsibility.
Chapter three delves into the importance of CSR for companies, examining its role in enhancing brand reputation, building trust with stakeholders, and attracting investors. It explores the potential benefits of CSR for both businesses and society.
Chapter four focuses on the communication of CSR, analyzing effective strategies for conveying corporate social responsibility initiatives to various stakeholders. It examines the use of different communication channels and media platforms to promote CSR activities.
Chapter five provides insights into the practical implementation of CSR in business practice, showcasing real-world examples of companies that have successfully integrated CSR principles into their operations. It analyzes the challenges and opportunities associated with implementing CSR programs.
Chapter six delves into the objects of investigation, providing detailed descriptions of the companies and data sources used in the study.
This master's thesis focuses on corporate social responsibility (CSR), company image, stakeholder perception, communication strategies, business ethics, sustainability, and social responsibility.
CSR is the concept where companies voluntarily integrate social and environmental concerns into their business operations and interactions with stakeholders.
The three pillars of CSR refer to the economic, social, and environmental responsibilities that a company must balance to achieve long-term sustainability.
Effective CSR communication builds trust and credibility, leading to a more positive corporate image and better perception among stakeholders like customers and investors.
Internal stakeholders include employees, while external stakeholders encompass customers, interest groups, suppliers, neighbors, and the broader community.
CSR is generally practiced voluntarily for moral and strategic reasons, although there is increasing pressure from stakeholders and globalized market expectations.
The thesis analyzed the CSR practices of four Austrian-based companies (two national, two international) through interviews with CSR experts to see how the concept is implemented in practice.
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