Offshoring of Business Processes by Banks from Switzerland

Inhaltsverzeichnis (Table of Contents)

• 1 Introduction
• 1.1 Current Situation
• 1.2 Objective
• 1.3 Structure of Analysis
• 2 Business Process Offshoring
• 2.1 Definition of relevant terms
• 2.2 Organizational options
• 2.3 Main offshoring locations
• 3 Offshoring by banks
• 3.1 Drivers for market growth in business process offshoring
• 3.2 Benefits
• 3.2.1 Cost savings
• 3.2.2 Access to new talent pools
• 3.2.3 Market access
• 3.2.4 Process optimization
• 3.2.5 Further benefits
• 3.3 Risks
• 3.4 Potential business processes for offshoring
• 3.4.1 Criteria for selecting processes
• 3.4.2 Processes offshored by banks
• 3.5 Strategic options for banks
• 4 Specific challenges for offshoring banking processes from Switzerland
• 4.1 Legal restrictions to offshoring from Switzerland
• 4.2 Regulatory restrictions to offshoring from Switzerland
• 4.3 Potential strategies to deal with the legal and regulatory restrictions
• 4.4 Impact on reputation
• 4.5 Language barriers
• 5 Current status of business process offshoring by banks
• 5.1 Status of business process offshoring by banks globally
• 5.2 Status of business process offshoring by banks from Switzerland
• 5.2.1 Overall status of offshoring by banks from Switzerland
• 5.2.2 Offshoring at UBS
• 5.2.3 Offshoring at Credit Suisse
• 5.2.4 Offshoring at other banks

Zielsetzung und Themenschwerpunkte (Objectives and Key Themes)

The primary objective of this paper is to provide an overview of the current status and trends in business process offshoring by banks, with a specific focus on offshoring from the Swiss banking market. A secondary objective is to introduce key issues in business process offshoring, including organizational options, suitable banking processes, offshoring locations, and the drivers, risks, and benefits involved.

• The current status and trends of business process offshoring by banks globally.
• The specific challenges and restrictions faced by Swiss banks in offshoring.
• The benefits and risks associated with offshoring banking processes.
• Criteria for selecting suitable banking processes for offshoring.
• Strategic options for banks regarding offshoring.

Zusammenfassung der Kapitel (Chapter Summaries)

Chapter 1: Introduction: This chapter introduces the context of business process offshoring in the global banking sector, highlighting the increasing competition and cost pressures driving this trend. It outlines the paper's objectives and structure.

Chapter 2: Business Process Offshoring: This chapter defines key terms related to offshoring and outsourcing, exploring different organizational options (captive, outsourced, hybrid) and key factors in selecting offshore locations.

Chapter 3: Offshoring by Banks: This chapter delves into the drivers, benefits, and risks of business process offshoring in the banking sector. It identifies criteria for selecting suitable processes for offshoring and discusses various strategic options available to banks.

Chapter 4: Specific Challenges for Offshoring Banking Processes from Switzerland: This chapter focuses on the unique legal and regulatory challenges faced by Swiss banks when offshoring, including banking secrecy and data protection laws. It proposes strategies to mitigate these challenges and discusses reputational and language barriers.

Chapter 5: Current Status of Business Process Offshoring by Banks: This chapter compares the offshoring activities of global banks with those of Swiss banks, specifically UBS and Credit Suisse, highlighting the significant lag in offshoring among Swiss institutions. It details the offshoring practices of UBS and Credit Suisse.

Schlüsselwörter (Keywords)

Business process offshoring, banking, Switzerland, UBS, Credit Suisse, outsourcing, captive offshoring, offshore outsourcing, legal restrictions, regulatory restrictions, data protection, banking secrecy, risk management, cost savings, talent acquisition, strategic options, global delivery model.