The role of upward feedback in effective Federal public administration in Germany - as part of the new public management and modernisation strategy

Inhaltsverzeichnis (Table of Contents)

• Management Summary
• Introduction
• History
• Development
  • New Public Management
  • Trends in Germany
  • Upward feedback
• Definition
  • The theoretical background of the instrument ‘upward feedback’
  • The benefits of upward feedback
  • The purposes of the upward feedback
    • Appraisal versus Development
    • Cultural Change, Communication and Team work
    • Motivation
    • Improving Leadership through development
  • Overview of the formal components and anonymity versus open
  • Covered areas: Items to be rated
  • How to deal with feedback findings
• The practical background of ‘upward feedback’
  • Methodology
  • Results
  • Limitations of the Research
• Conclusion
• Managerial Implications

Zielsetzung und Themenschwerpunkte (Objectives and Key Themes)

This paper investigates the use of upward feedback in German federal public administration as part of the New Public Management (NPM) modernization strategy. It examines the existing literature on upward feedback, its application in private and public sectors, and its practical implementation within the German federal government.

• The role of upward feedback in improving performance within public administration.
• A comparison of upward feedback practices in private and public sectors.
• An analysis of the current state of upward feedback implementation in German federal authorities.
• Identification of key factors influencing the success of upward feedback programs.
• Recommendations for improving the effectiveness of upward feedback in German federal public administration.

Zusammenfassung der Kapitel (Chapter Summaries)

The Introduction sets the stage, discussing the growing importance of upward feedback in modern organizations. The History chapter provides background on the development of upward feedback. Development explores the context of New Public Management and trends in Germany, specifically focusing on the adoption of upward feedback. The Definition section delves into the theoretical underpinnings of upward feedback, exploring its benefits and various purposes, including appraisal versus development, impact on team dynamics, and leadership improvement. The chapter on the Practical Background of Upward Feedback outlines the research methodology, presents the findings from a survey of German federal authorities, and acknowledges limitations of the study.

Schlüsselwörter (Keywords)

Upward feedback, New Public Management (NPM), German federal administration, performance improvement, managerial development, public sector, human resource management, organizational change, qualitative research, quantitative research, survey.