Masterarbeit, 2022
58 Seiten
Introduction
Theoretical background
Agenda-setting
Framing Success
Visibility
Methods
Sample
Codebook Development
Coding Procedure
Data Analysis
Results
Comparing Frame Occurrence in Countries and Media Formats
Individual Framing Differences in Countries and Media Formats
Comparing Actors in German and Spanish News Media
Conclusion & Discussion
Discussion
Limitations
Future Research
Practical Implications
Conclusion
This thesis examines the influence of corporate press conference frames on second-level agenda-setting in German and Spanish news media following the Germanwings flight 9525 crash, with a specific focus on comparing traditional media formats like newspapers and newscasts.
Introduction
On March 24, 2015, the 72nd deadliest plane crash worldwide occurred, according to the Aviation Safety Network (2022). In detail, the staggering Germanwings tragedy was a murder-suicide, with 150 victims, including the perpetrator (Soubrier, 2016). After less than 45 min descending, the plane collided in the French Alps (Le Roux, 2017). Since flying is the securest way of transportation, the event was a shock (Le Roux, 2017; Li et al., 2015; National Safety Council, 2020).
To channel the crisis communication in a media event, both airlines held a press conference 2 days after the incident (Phoenix, 2015). Generally, Lufthansa’s and Germanwings’s crisis communication was preoccupied with the aftermath. Abstractly, there is a requirement to moderate cruelty’s message (Mirzoeff, 2018). At this point, one similar occasion highlights the necessity for an adequate approach to stay in business. Despite each crisis having individual dynamics, there are indications from the ValuJet flight 592 crash that the brand suffered (Coombs, 2014).
Dealing with a corporate issue, extensively mediated discussions evolve, and actors are highly dynamic (van der Meer & Jonkman, 2021). For the company, heated debates result in the requirement to align with the media environment to maintain the social license to operate (van der Meer & Jonkman, 2021). Recently, airline accident mediatization in Dutch and U.S. newspapers increased, giving crisis communication more attention (van der Meer et al., 2019; van der Meer et al., 2021).
Introduction: Provides the context of the Germanwings flight 9525 tragedy and establishes the foundation for studying crisis communication and media framing.
Theoretical background: Discusses the concepts of agenda-setting, framing, and media visibility to ground the empirical investigation into corporate crisis communication.
Methods: Details the sampling of German and Spanish news media, codebook development, and the statistical approaches used to analyze frame occurrence and actor salience.
Results: Presents the findings regarding how German and Spanish news media, as well as different media formats, adopted specific frames and which actors emerged as salient.
Conclusion & Discussion: Synthesizes findings, addresses theoretical implications, notes study limitations, and suggests avenues for future research and practical applications for corporations in crisis.
Conclusion: Offers a final assessment of the framing success and the double-edged nature of visibility for both Lufthansa and Germanwings.
plane crash, press conference, news media, crisis communication, content analysis, agenda-setting, second-level agenda-setting, framing, corporate reputation, media systems, Germany, Spain, newscasts, newspapers, visibility
The research investigates how frames used by Lufthansa and Germanwings in a press conference following the flight 9525 accident influenced the subsequent reporting in German and Spanish news media.
The work centers on crisis communication, media sociology, second-level agenda-setting, corporate reputation management, and the comparative analysis of international and cross-format (print vs. broadcast) media coverage.
The primary goal is to determine the success of specific corporate frames in influencing the news agenda, specifically examining whether these frames resonate differently based on cultural (German vs. Spanish) and format-based (newspaper vs. newscast) contexts.
The study utilizes a mixed-method combination of qualitative content analysis to identify frames and quantitative content analysis (using statistical tools like t-tests and Fischer’s exact tests) to measure frame frequency and actor salience.
It provides a robust theoretical framework, details the methodical process of analyzing media materials from multiple countries, presents statistical results regarding framing and actor prominence, and discusses these findings in the context of crisis communication theories.
Key terms include plane crash, press conference, news media, crisis communication, content analysis, agenda-setting, and framing strategies.
The findings conclude that German media tended to adopt frames with more salience than Spanish media, suggesting that media systems categorized as "democratic-corporatist" and "polarized-pluralist" impact how corporate messaging is received and transmitted.
The study finds that broadcast media (newscasts) often showed a higher and more dynamic adoption of corporate frames compared to newspapers, which provided more sustained, albeit differently focused, coverage.
It highlights that high corporate visibility acts as a double-edged sword; while it demonstrates successful engagement in the issue arena, it also increases the company's association with the crisis, potentially risking its legitimacy.
Yes, the study maps the activities and prominence of various stakeholders, finding that experts, politicians, and the airlines themselves were notably salient, whereas direct citations revealed the relative power and positioning of these actors within the crisis discourse.
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