Studienarbeit, 2008
24 Seiten, Note: 1,0
1 Introduction
2 Main Part
2.1 The effect of Starbucks’ entry into the grocery market
2.2 The “Starbucks’ experience” and new retail channels
2.3 Key factors for Starbucks’ success
2.3.1 New definition of coffee store
2.3.2 Strategy for store expansion
2.3.3 Innovation in products and store concepts
2.4 Problems of the rapid expansion and their solutions
3 Conclusion
4 ITM Checklist
This study examines the marketing strategy of Starbucks, focusing on the company's evolution from a local coffee bean roaster to a global coffeehouse giant, while investigating the challenges posed by its rapid expansion and corresponding strategic solutions.
2.4 Problems of the rapid expansion and their solutions
The rapid expansion of Starbucks leads unfortunately to some serious problems. The company must fight with sales reduction, decline of customer number and decrease of stock value. Howard Schultz criticized the commoditization of Starbucks’ brand in his letter sent to the Starbucks’ CEO in February 2007. The brand commoditization was the result of a series of decisions which were made for the rapid business growth of Starbucks. They led to a “watering down of the Starbucks’ experience”. Howard Schultz stated some reasons for this problem:
• Using of automatic espresso machines helps to increase the service efficiency. However, this would remove the romance in coffee stores. The desire of customers to watch the drink being made is not more possible. The intimate experience with the baristas is damaged.
• Using of fresh roasted bagged coffee for all stores worldwide leads to a loss of coffee aroma in stores.
• The new store design does not have the soul of the past. It does not reflect the warm feeling of a neighbourhood store. The store is a uniform and boring mass product.
He recommended getting back to the score, being smarter in efforts of time, money, and resources, pushing innovation, and doing things necessary to once again differentiate Starbucks from all others. In my opinion, these recommendations could be converted in some concrete solutions:
1 Introduction: Provides an overview of Starbucks' rise to international success and outlines the study's focus on the coffee market and modern customer needs.
2 Main Part: Analyzes the company's distribution channels, its signature customer experience, specific success drivers, and the challenges stemming from rapid scaling.
2.1 The effect of Starbucks’ entry into the grocery market: Discusses the strategic move into grocery sales and how it impacts the brand without diluting the premium experience.
2.2 The “Starbucks’ experience” and new retail channels: Examines how the company leverages various distribution partnerships to extend its brand beyond traditional coffee shops.
2.3 Key factors for Starbucks’ success: Identifies the core elements that define the Starbucks success story, including its unique service model and brand identity.
2.3.1 New definition of coffee store: Describes the concept of the "third place" as an environment combining quality and sociability.
2.3.2 Strategy for store expansion: Reviews the aggressive growth and licensing strategies that enabled Starbucks to reach a global scale.
2.3.3 Innovation in products and store concepts: Explores the company's initiatives in product diversification, including entertainment and music, to enhance customer engagement.
2.4 Problems of the rapid expansion and their solutions: Addresses the issues of commoditization and loss of brand identity, proposing solutions to return to core values.
3 Conclusion: Summarizes the study’s findings and reiterates the necessity of focusing on core competencies to ensure future business success.
4 ITM Checklist: Provides a management framework for analyzing economic, strategic, and human resource factors within the context of the business.
Starbucks, Marketing Strategy, Premium Brand, Coffeehouse, Third Place, Retail Expansion, Brand Commoditization, Customer Experience, Grocery Market, Innovation, Global Growth, Strategic Management, Core Competencies, Business Success, Retail Channels.
The work explores the marketing strategy of the Starbucks Corporation, analyzing how it became a global leader and the subsequent challenges it faces regarding its market growth.
Key topics include distribution strategy, brand management, the "Starbucks' experience," store expansion, product innovation, and the resolution of issues caused by over-expansion.
The objective is to identify the factors behind Starbucks' success and to suggest strategic solutions to mitigate the negative effects of rapid global expansion.
The study employs a qualitative analysis of business strategies, market data, and industry reports to evaluate Starbucks' current and future business performance.
The main part covers the entry into grocery markets, the diversification of retail channels, successful store concepts, and a critical look at the "watering down" of the brand.
The primary keywords include Starbucks, Marketing Strategy, Brand Commoditization, and Core Competencies.
It is defined as a space between work and home where customers can relax, socialize, and enjoy a premium environment, symbolizing quality and sociability.
Proposed solutions include returning to core brand values, improving barista training, ensuring quality over quantity, and better analysis of local customer needs.
It is cited as a highly cost-effective and powerful promotion method that allowed the company to promote its premium brand with relatively low advertising budgets.
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