The Correlation of Business English as Lingua Franca and the Job Satisfaction of Non-native Speakers of English

Table of Contents

• Abstract
• List of abbreviations
• List of symbols
• List of tables
• List of figures
• 1 Introduction
• Definitions
• 2.1 Business English as lingua franca (BELF)
• 2.2 Foreign Language Anxiety
• 2.3 Job satisfaction
• 3 Current state of research
• 3.1 Effects of FLA
• 3.2 FLA and job satisfaction
• 4 Preliminary conclusion and research gap
• 5 Hypothesis
• 6 Methodology
• 6.1 Measuring instruments
• 6.1.1 Frequency of use of English at work
• 6.1.2 Personal English skills
• 6.1.3 Current job position
• 6.1.4 FLA in Formal Settings scale (FLA-FS)
• 6.1.5 Job satisfaction
• 6.2 Conduct of the Study
• 6.3 Selection of sample
• 6.4 Data evaluation
• 7 Results
• 7.1 Descriptive statistics
• 7.1.1 Statistical evaluation
• 7.1.2 Analysis of variance
• 7.2 Correlation analysis
• 8 Discussion
• 8.1 Summary
• 8.2 Practical significance
• 8.3 Limitations and recommendations for further research
• 9 Conclusion
• References
• Questionnaire

Objectives and Key Themes

This thesis aims to investigate the correlation between Foreign Language Anxiety (FLA) in the context of using business English at work and job satisfaction among non-native speakers of English, specifically focusing on their professional self-actualization.

• The impact of Foreign Language Anxiety on job satisfaction
• The relationship between Foreign Language Anxiety and professional self-actualization
• The correlation between Foreign Language Anxiety and English proficiency levels
• The implications of Foreign Language Anxiety for multinational organizations
• The need for further research to understand the correlation between Foreign Language Anxiety and job satisfaction

Chapter Summaries

The introduction defines key terms such as Business English as lingua franca (BELF), Foreign Language Anxiety (FLA), and job satisfaction, setting the stage for the research question. Chapter 3 reviews the existing literature on the effects of FLA and its relationship with job satisfaction. Chapter 4 identifies the research gap, laying the foundation for the hypothesis presented in Chapter 5. Chapter 6 outlines the methodology, detailing the measuring instruments, study conduct, sample selection, and data evaluation methods. The results of the study, including descriptive statistics and correlation analyses, are presented in Chapter 7.

Keywords

The primary focus of this thesis is on Foreign Language Anxiety (FLA) in the context of Business English as Lingua Franca (BELF) and its impact on job satisfaction, particularly for non-native speakers of English. Key themes include professional self-actualization, workplace anxiety, and the relationship between FLA and English proficiency levels. This research strives to contribute to the understanding of FLA and its influence on employee well-being within multinational organizations.