The Effectiveness of E-Wallet as Payment System amidst Pandemic Crisis in Iloilo City

Table of Contents

INTRODUCTION

Background and Rationale of the Study

Statement of the Problem

Hypothesis

Theoretical Framework

Conceptual Framework

Significance of the Study

Scope and Limitation of the Study

METHODOLOGY

Research Design

Population and Samples

Sampling Techniques

Validity

Reliability

Data Collection

Data Analysis

Ethical Considerations

Risks

Benefits

Inclusion Criteria

Exclusion Criteria

RESULTS AND DISCUSSION

CONCLUSIONS AND RECOMMENDATIONS

Conclusion

Recommendation

Research Objectives and Key Topics

This study aims to evaluate the effectiveness of e-wallets as a payment system among users in Iloilo City during the COVID-19 pandemic, focusing on factors like convenience, reliability, and security to understand user preferences and transition behaviors.

• The impact of the COVID-19 pandemic on digital payment adoption.
• Assessment of e-wallet performance based on convenience, security, reliability, responsiveness, and accessibility.
• The role of demographic variables (age, sex, and internet connectivity) in perceived effectiveness.
• Identifying user preferences and common transaction types during the pandemic.

Excerpt from the Book

Summary of Chapters

INTRODUCTION: Provides the context of the COVID-19 impact on Iloilo City and establishes the research problem regarding the effectiveness of e-wallets.

METHODOLOGY: Details the descriptive/explanatory qualitative research design, the selection of 300 participants via purposive sampling, and the statistical tools used for data analysis.

RESULTS AND DISCUSSION: Presents findings based on survey data, comparing the effectiveness of e-wallets influenced by age, sex, and internet provider sources using statistical tests.

CONCLUSIONS AND RECOMMENDATIONS: Synthesizes the finding that e-wallets were highly effective during the pandemic and proposes strategies for businesses, service providers, and the government to sustain digital payment growth.

Keywords

e-Wallet, Pandemic, Contactless Transactions, Convenience, e-Commerce, Digital Payment, Iloilo City, UTAUT, Financial Transactions, User Adoption, Mobile Apps, Reliability, Security, Responsiveness, Accessibility.

Frequently Asked Questions

What is the core focus of this research?

The study investigates the effectiveness of using e-wallets as a primary payment system for inhabitants of Iloilo City during the challenging conditions of the COVID-19 pandemic.

What are the primary areas of analysis?

The research examines five key factors: convenience, security, reliability, responsiveness, and accessibility relative to user satisfaction and performance during the pandemic.

What is the main objective of the thesis?

The primary goal is to determine if e-wallets were effective tools for Ilonggo users and to understand how demographic differences and internet quality influence this perception.

Which scientific methods were employed?

The researchers utilized a qualitative research design, conducting a survey with 300 participants. Data were analyzed using descriptive statistics and non-parametric tests like the Mann-Whitney U Test and Kruskal Wallis H Test.

What content is covered in the main body?

The body covers the theoretical framework (UTAUT), specific research methodology, detailed results regarding user demographics and preferences, and a thorough discussion on how these factors affect e-wallet usage.

Which keywords characterize this paper?

Key terms include e-Wallet, Pandemic, Convenience, Contactless Transactions, and Digital Payment adoption among Ilonggo users.

Why did the study specifically focus on Iloilo City?

The locale was chosen because the researchers targeted Ilonggo e-wallet users to provide locally relevant insights into how regional demographics and specific internet infrastructure affected the transition to digital payments.

What was the most preferred e-wallet identified in the findings?

The results indicated that 96% of the participants preferred Gcash, citing its quick adaptation to local needs as the primary reason for its dominance during the pandemic.

How does internet quality influence the findings?

The study concludes that the responsiveness and accessibility of e-wallets are heavily dependent on reliable internet service, with PLDT users reporting higher satisfaction levels compared to other sources.