Employee Satisfaction on Cruise Ships

Inhaltsverzeichnis (Table of Contents)

• Chapter 1: Introduction
• The Meaning of Work
• Aim of Study
• Structure of Study
• Chapter 2: Job Satisfaction
• Introduction
• Job Satisfaction Defined
• Theories of Job Satisfaction
• Maslow's Hierarchy of Needs
• Criticism of Maslow's Theory
• Herzberg's Two-Factor Theory
• Criticism of Herzberg's Theory
• Antecedents of Job Satisfaction
• Outcomes of Job Satisfaction
• Summary
• Chapter 3: Theoretical Framework
• Introduction
• The Psychological Contract
• Expectations
• Where do Expectations Come From?
• Violations of the Psychological Contract
• Experiences
• The Role of the Supervisor and Leader-Member Exchange Theory
• Outcomes of Leader-Member Exchanges
• The Role of Co-Workers and Team-Member Exchange Theory
• Outcomes of Team-Member Exchanges
• Summary
• Chapter 4: The Cruise Industry
• Introduction
• The Concept and Industry Trends
• International Crews and Flags of Convenience
• Life on the Ocean Wave
• The Organisation of Cruise Ships
• Working and Living Conditions on Cruise Ships
• Length of Contract and Hours of Work
• Food and Accommodation
• Recreation Facilities
• Summary
• Chapter 5: Methodology
• Introduction
• Research Objectives
• Theoretical Framework
• Research Design
• Purpose of Study
• Type of Investigation and Study Setting
• Unit of Analysis
• Time Horizon
• Sampling Design
• Primary Data Collection Methods
• Survey Research
• Questionnaire Design
• Goodness of Measures
• Data Analysis
• Summary
• Chapter 6: Findings
• Introduction
• Data Collection
• Socio-demographic Profile of Seafarers
• Psychometric Properties of Scales
• Construct Validity of Satisfaction Scales
• Reliability of Satisfaction Scales
• Reliability of Expectation and Experience Scales
• Hypotheses Testing
• Predicting Job Satisfaction
• Standard Multiple Regression
• Hierarchical Regression
• Assessing Job Satisfaction on Ship A and Ship B
• Satisfaction Levels between Departments
• Satisfaction with Supervisor
• Satisfaction with Working and Living Conditions
• Satisfaction with Well-being Factors
• Satisfaction with Co-Workers and Job Satisfaction
• Comparison of Satisfaction Levels between Ship A and Ship B
• Satisfaction with Supervisor between Departments
• Overall Job Satisfaction Comparing Ranks
• Summary

Frequently Asked Questions

What factors influence job satisfaction on cruise ships?

Key factors include employee expectations and experiences, relationships with supervisors and co-workers, as well as specific working and living conditions on board.

How does Maslow’s hierarchy of needs apply to seafarers?

The study confirmed that seafarers proceed along the hierarchy of needs, where basic needs like food and accommodation must be met before higher-level satisfaction (like social belonging or self-actualization) can be achieved.

What is the "Psychological Contract" in the cruise industry?

It refers to the unwritten expectations between the employee and the employer. Violations of this contract, such as unmet promises regarding working hours or conditions, can significantly decrease job satisfaction.

Are there differences in satisfaction between different ships?

Yes, the investigation found that while seafarers are generally satisfied, specific issues like perceived racial discrimination on certain ships can lead to below-average satisfaction levels.

How do supervisor relationships affect crew members?

Based on Leader-Member Exchange (LMX) theory, high-quality relationships with supervisors lead to better work outcomes and higher overall job satisfaction for the crew.