Implementation of quality control measures in project management and its impact on customer satisfaction

Inhaltsverzeichnis (Table of Contents)

• Introduction and problem outline
• Initial situation
• Problem outline and target of this research paper
• Research process
• Basics of the study
• Terminological basics
• Definition and delimitation of the term project management
• Definition and delimitation of the term of quality management
• Definition and delimitation of the term of customer satisfaction
• Structural frame of quality management
• Historic development of quality management
• Targets of quality management
• Structural frame of project management
• Historic development of project management
• Targets of project management
• Instruments, concepts and systems of project management
• The project process
• Structural frame of customer satisfaction
• Scientific consideration of quality management
• Targets of quality management
• Methods and instruments of quality management
• Situation analysis
• Methods and instruments of quality management within the PDCA-cycle
• Flows of quality management
• Continuous improvement process
• Six sigma
• EFQM-model of Total quality management
• Quality as a project concept at the example of Six sigma
• Quality assurance measures in project management
• Quality assurance in the project process
• Quality assurance at the project initiation
• Quality in project planning and implementation
• Quality assurance in project completion
• Influence of quality assurance on customer satisfaction in projects
• Improvement of basic characteristics of quality management
• Improvement of performance characteristics through quality management
• Improvement of enthusiasm characteristics through quality management
• Summary and conclusion

Zielsetzung und Themenschwerpunkte (Objectives and Key Themes)

This research paper aims to analyze the implementation of quality control measures in project management and their impact on customer satisfaction. The study investigates the relationship between quality management practices, project success, and customer satisfaction. Key themes explored in this paper include:

• The definition and delimitation of project management, quality management, and customer satisfaction.
• The historic development and targets of both quality management and project management.
• Methods and instruments of quality management, including the PDCA cycle, Six Sigma, and the EFQM model.
• The influence of quality assurance measures on customer satisfaction in project execution.

Zusammenfassung der Kapitel (Chapter Summaries)

• Introduction and problem outline: This chapter introduces the research topic and defines the problem statement. It outlines the initial situation, the research objectives, and the research process.
• Basics of the study: This chapter presents the theoretical foundation of the research by defining key concepts, including project management, quality management, and customer satisfaction. It explores the historic development and targets of both quality management and project management.
• Scientific consideration of quality management: This chapter examines the principles and practices of quality management in detail. It explores various methods and instruments used to ensure quality, including the PDCA cycle, Six Sigma, and the EFQM model.
• Quality assurance measures in project management: This chapter focuses on the implementation of quality assurance measures within the project process. It discusses the role of quality assurance at different stages of project development, including initiation, planning, implementation, and completion. It also examines the influence of quality assurance on customer satisfaction in projects.

Schlüsselwörter (Keywords)

This research paper focuses on the intersection of quality management, project management, and customer satisfaction. Key concepts explored include quality control measures, project success, customer satisfaction, PDCA cycle, Six Sigma, EFQM model, and continuous improvement processes. The study investigates the impact of effective quality assurance measures on customer satisfaction in project management.