Masterarbeit, 2007
97 Seiten, Note: 1.0
I INTRODUCTION
1. Nature of Study
1.1 Company Profile – Procter & Gamble
1.1.1 Procter & Gamble - Germany
1.1.2 The brand ‘Charmin’
1.2 The Disposable Paper Industry
2. Aims of Study
3. Structure of Study
II LITERATURE REVIEW
1. Strategic integration of the research topic
1.1 Competitive advantage in an organisational context
1.2 Stakeholder theory relevant to Procter & Gamble
1.3 Decision Making & Value Innovation
2. Operational dimension relevant to Procter & Gamble
2.1 Marketing – A General Introduction
2.2 Branding
2.2.1 Emotional Branding
2.2.2 Private Label Brands
2.2.3 Private Label Brands vs. Manufacturer’s Brands in Germany
2.3 Pricing
2.3.1 Value-based pricing approach
2.3.2 Value-based pricing strategy
3. The role of consumer buyer behaviour
3.1 Market Segmentation
3.2 Buying Decision Process
3.3 German Consumer Buyer Behaviour
3.4 Customer Perceived Value
3.5 The Loyalty Factor
III METHODOLOGY
1 The researcher’s philosophy
2 The approach to the dissertation
3 Justification for research strategy selected
4 Data Collection
4.1 Sampling
4.2 Questionnaires
5 Credibility of research findings
6. Ethical Issues
IV ANALYSIS & DISCUSSION
1. Critically analyse strategic marketing changes and dynamics of the disposable paper industry
2. Analysis of Primary Data
2.1 Discussion of primary and secondary data
3 Conclusions about success or failure of P & G’s marketing strategy
V CONCLUSIN & RECOMMENDATIONS
1 Strategic marketing changes and the dynamics of the disposable paper sector
2. Consumer buying behaviour in the disposable paper sector
3. Success or Failure of P & G’s marketing strategy
4. Test of Hypothesis
5. Recommendations
6. Success of the project
7. Restricting elements and limitations
8. Areas of further study
9. Personal Reflection
This research aims to investigate the influence of pricing and branding strategies on consumer buying behaviour within the disposable paper industry, specifically using Procter & Gamble's 'Charmin' brand as a case study to determine how global manufacturers can sustain competitive advantage against the growing threat of private label brands.
1. Nature of study
The business area of strategic decision making in marketing and its interrelation to the achievement of consumer satisfaction has become increasingly important over the last few decades turning marketing activities into a critical success factor. Therefore, consumer buying behaviour around the world becomes very essential for companies in order to increase profitability. Consumer behaviour can be defined as “individuals or groups acquiring, using, and disposing of products, services, ideas, or experiences.” (Arnould et al, 2004, p.9) The researcher wants to investigate the linkage between consumer behaviour and a company’s marketing strategy with particular consideration of the pricing component. It is vital for a company to understand each of the above named stages in a consumption circle in order to achieve the best marketing opportunities.
Emotional benefits in marketing have received more and more attention and discussion because they work beyond the awareness of the customer and influence their buying behaviour. The New York Times states that, “over the last fifty years the economic base has shifted from production to consumption. It has gravitated from the sphere of rationality to the realm of desire: from the objective to the subjective; to the realm of psychology.” (Muschamp, 1999) Amongst others, Arnould et al (2004, p.20) state that “business stay in business not by producing products, building accounting systems, generating dividends for their owners, or managing employees”. Basically, companies continue their business by focusing, attracting and keeping customers, which they achieve through the exchange of resources like information, goods, emotions and money with their customers. This way, both parties receive benefits.
I INTRODUCTION: Provides the background of the research, introduces Procter & Gamble and the disposable paper industry, and defines the research aims.
II LITERATURE REVIEW: Examines strategic management, competitive advantage, marketing theories, pricing strategies, and consumer buyer behaviour in a theoretical context.
III METHODOLOGY: Details the research philosophy, the deductive approach, the multi-method research design, and data collection techniques used.
IV ANALYSIS & DISCUSSION: Presents primary and secondary data analysis concerning industry dynamics, consumer behaviour in Germany, and the effectiveness of P & G’s strategies.
V CONCLUSIN & RECOMMENDATIONS: Summarizes research findings, tests the hypothesis, and provides recommendations for Procter & Gamble regarding future market challenges.
Procter & Gamble, Disposable Paper Industry, Value Pricing Strategy, Consumer Buying Behaviour, Brand Loyalty, Private Label Brands, Market Segmentation, Marketing Mix, Competitive Advantage, Emotional Branding, Strategic Management, Retailer Power, Brand Equity, Customer Perceived Value, Market Research
The research investigates Procter & Gamble’s marketing strategy in the disposable paper industry, with a specific focus on pricing and its influence on consumer buying behaviour and brand loyalty in Germany.
Key themes include competitive advantage, stakeholder theory, strategic decision-making, the impact of private label brands, market segmentation, and consumer behaviour within the Western economic context.
The study tests the hypothesis that private label brands represent a significant threat to high-value manufacturer’s brands, such as 'Charmin'.
The author uses a multi-method, deductive approach characterized by positivism, triangulating qualitative and quantitative data including secondary industry reports and primary survey data from German consumers.
It covers an extensive literature review, detailed analysis of the disposable paper industry, primary research findings through consumer questionnaires, and critical discussions on P & G's strategic performance.
It is defined as the process of acquiring, using, and disposing of products, services, or ideas, which is influenced by cultural, social, personal, and psychological factors.
P & G utilizes a 'value pricing strategy' rather than an 'everyday low pricing' (EDLP) model, focusing on superior product quality and emotional branding to justify premium price points.
The research suggests a contradiction where German consumers are highly price-conscious regarding discounter shopping, yet express significant brand loyalty once a product has earned their trust.
The study notes that advertising with the 'Charmin' bears successfully facilitates emotional bonding, helping consumers associate the brand with 'cute' and soft qualities beyond just functional performance.
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