Forschungsarbeit, 2008
40 Seiten, Note: 1,5
1. Abstract
2. Introduction
3. Methodology
4. Revised literature review
5. Discussion of research findings
6. Conclusion and Recommendations
7. Acknowledgements
8. Bibliography
9. Appendices
The primary goal of this project is to identify current food trends influencing UK corporate events and to analyze their management implications. By utilizing a case study of the Radisson SAS Hotel London Stansted Airport, the research explores customer satisfaction with existing catering offerings, investigates management strategies for implementing new culinary trends, and provides actionable recommendations to improve the corporate dining experience.
5. Discussion of research findings
Despite the new trend for email chat and virtual meetings, the global MICE industry is growing at a rapid rate of approximately 7%. Real-life conference events are in fact on the increase making the conference market sought-after by many in particular hotels (Caterersearch online, 2008). In the capital, demand remains robust with day delegate rates increasing 11.86% from 2006 to 2007 and accommodation rates increasing 7.18% for the same period (Caterersearch online, 2008).
Within this sector the hospitality experience is of particular importance and according to Bowdin et al (2006:402) a corporate event is, in one sense, centered around hospitality. For attendees the hospitality experience is fundamental to the event experience as illustrated in Figure 1.
1. Abstract: Provides a concise overview of the project, highlighting the importance of identifying food trends to maintain customer satisfaction and brand loyalty through case study research.
2. Introduction: Outlines the research focus on UK corporate event catering, the significance of marketing concepts in the hospitality sector, and the overarching research question.
3. Methodology: Details the primary research approach, focusing on the case study of the Radisson SAS Hotel London Stansted Airport and the use of interviews and questionnaires.
4. Revised literature review: Analyzes academic literature on hospitality marketing, consumer behavior, and food trends, providing a theoretical foundation for the project.
5. Discussion of research findings: Examines the gathered data regarding current dining trends, consumer preferences, and the operational implications for hotels.
6. Conclusion and Recommendations: Synthesizes the findings and offers practical management strategies for balancing food innovation with feasibility and profitability.
7. Acknowledgements: Expresses gratitude to the professionals and participants who supported the completion of the research.
8. Bibliography: Lists all academic and online sources referenced throughout the project.
9. Appendices: Contains supplementary materials, including the full interview transcript, survey questionnaire, and sample menu examples.
Corporate events, Event management, Food trends, Hospitality marketing, Consumer behavior, Case study, Radisson SAS, Catering, Menu management, Customer satisfaction, Brand loyalty, Flexibility, Market research, Sustainable catering, Wellness
The project focuses on researching and identifying the food trends that influence UK corporate events and analyzing the implications these trends hold for management in the hotel and events industry.
The main themes include food selection and presentation, the management process of marketing, catering flexibility, customer satisfaction, and the operational challenges of implementing new food trends.
The research asks: "What are the main food trends of UK corporate events, and what are the implications for management?"
The project employs a case study method, specifically focusing on the Radisson SAS Hotel London Stansted Airport, supplemented by personal interviews with management and a survey of corporate clients.
The main body explores existing marketing and consumer behavior theory, discusses the findings from primary research, evaluates current eating trends, and examines the impact of these trends on various hotel departments.
Key terms include Corporate events, Hospitality marketing, Food trends, Catering management, Customer loyalty, and Service adaptability.
According to the research, flexibility in scheduling—such as providing "rolling coffee breaks"—and the ability to adapt to last-minute changes are vital for exceeding the expectations of busy conference delegates.
The author recommends that in addition to the F&B department, hotels should leverage their marketing and sales teams to research trends, as these staff members have direct, ongoing contact with clients in the field.
The project highlights that adding creative, innovative touches—even if they represent only a small portion of the overall food—significantly enhances the customer experience and contributes to brand differentiation.
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