Training as investment tool for improving efficiency in the National Airline of Ghana

Table of Contents

CHAPTER ONE: INTRODUCTION

1.0 Background of the study

1.1 Statement of the problem

1.2 Objectives of the study

1.3 Significance of the study

1.4 Justification for the study

1.5 Research questions

1.6 Scope of the study

1.7 Limitations of the study

1.8 Organization of work

CHAPTER TWO: LITERATURE REVIEW

2.0 Introduction

2.1 Training and investment – what are they?

2.2 Reasons for training investment

2.3 Framework for training investment process

2.3.1 Training needs assessment

2.3.2 Training design and development

2.3.2.1 Defining training objectives and Developing training content

2.3.2.2 Selecting trainers

2.3.2.3 Scheduling the training programme

2.3.3 Implementing the training programme

2.3.4 Training evaluation

2.4 Training investment at the Ghana National Airline

2.4.1 The national airline training centre

2.4.2 Objectives of the training centre

2.4.3 Facilitators of the training centre

2.4.4 Admissions and entre requirements of the centre

2.4.5 The national airline training policy

2.4.6 Courses available at the national airline

CHAPTER THREE: USING CAPITAL BUDGETING TECHNIQUE OF NET PRESENT VALUE TO DETERMINE THE BENEFIT OF TRAINING INVESTMENT

3.0 Introduction

3.1 Using capital budgeting of NPV to determine benefit of training Investment

3.1.1 Estimating the cost of training investment

3.1.2 Estimating the future benefits of the training investment

3.1.3 Estimating discount factor

3.1.4 Determining NPV of the training investment

CHAPTER FOUR: METHODOLOGY OF THE STUDY

4.0 The research approach

4.1 The case selection

4.2 Sources of data

4.3 The sample procedure

4.4 Data collection instruments

4.5 Quantitative techniques

4.6 Validity and reliability

CHAPTER FIVE: PRESENTATION AND ANALYSIS OF DATA

5.0 Introduction

5.1 Training needs assessment

5.1.1 Self request

5.1.2 Response to emergencies

5.1.3 Observation

5.1.4 Promotion/Upgrading

5.2 Design and development of training

5.3 Transfer of training

5.4 Evaluating training programme

CHAPTER SIX: CONCLUSIONS AND RECOMMENDATIONS

6.0 Conclusions

6.1 Recommendations

Research Objectives and Topics

The primary objective of this research is to evaluate the effectiveness of training as an investment tool within the Ghana International Airlines (the national airline) to enhance organizational efficiency and maximize shareholder wealth. The study investigates whether current training strategies and evaluation methods truly contribute to organizational performance or if they represent a cost rather than an investment.

• Assessment of organizational motives behind training investment.
• Analysis of training needs assessment, design, and implementation processes.
• Evaluation of the link between employee training, customer service, and profitability.
• Development of a cost-benefit model using Net Present Value (NPV) techniques.
• Examination of knowledge transfer from training programs to daily job performance.

Excerpt from the Book

Summary of Chapters

CHAPTER ONE: INTRODUCTION: This chapter outlines the shift towards human resource-based orientation, the rationale for the study, and identifies the core problem concerning training efficiency at Ghana International Airlines.

CHAPTER TWO: LITERATURE REVIEW: This chapter reviews academic literature on training and investment, covering the framework of the training process, needs assessment, design, implementation, and evaluation.

CHAPTER THREE: USING CAPITAL BUDGETING TECHNIQUE OF NET PRESENT VALUE TO DETERMINE THE BENEFIT OF TRAINING INVESTMENT: The author proposes the application of Net Present Value (NPV) to evaluate training as a financial investment rather than a cost, providing a calculation framework.

CHAPTER FOUR: METHODOLOGY OF THE STUDY: This chapter describes the research approach, specifically a singular case study of Ghana International Airlines, detailing data collection instruments like questionnaires and interviews.

CHAPTER FIVE: PRESENTATION AND ANALYSIS OF DATA: This section presents the primary data gathered from employees and management, analyzing the airline's training practices against standard industry requirements.

CHAPTER SIX: CONCLUSIONS AND RECOMMENDATIONS: The chapter synthesizes the research findings, concluding that training currently lacks systematic evaluation, and offers actionable recommendations to improve investment outcomes.

Keywords

Training, Investment, Net Present Value, Human Resource Management, Ghana International Airlines, Employee Productivity, Profitability, Needs Assessment, Training Evaluation, Knowledge Transfer, Skill Development, Efficiency, Capital Budgeting, Organizational Performance, Airline Industry.

Frequently Asked Questions

What is the primary focus of this thesis?

The thesis focuses on examining training as an investment tool within Ghana International Airlines to improve efficiency and shareholder wealth.

What are the central thematic fields covered?

The work covers training needs assessment, design, implementation, evaluation, and the financial justification of training using capital budgeting techniques.

What is the core research objective?

The core objective is to determine whether Ghana International Airlines effectively utilizes training as a strategic investment to enhance organizational performance and maximize profit.

Which scientific methodology does the author employ?

The researcher employs a singular case study approach, utilizing both primary data (questionnaires and interviews) and secondary sources (literature review) to analyze training practices.

What is the scope of the main analysis?

The main part of the thesis assesses the phases of the training process, including needs identification, course design, training delivery, and post-training evaluation, alongside financial analysis.

Which keywords define this research?

Key terms include Training, Investment, NPV (Net Present Value), Human Resource Management, Efficiency, and Performance evaluation.

Why did the author introduce the NPV technique?

The author introduced the Net Present Value technique to provide a scientific and financial way for the company to evaluate whether their training programs provide more benefit than the costs incurred.

What is the main finding regarding current training at the airline?

The study finds that while the airline invests in training, the process lacks systematic needs assessment and evaluation, leading to a weak relationship between training investment and profitability.

What is the recommended approach for future evaluations?

The author recommends implementing systematic follow-up evaluations involving department heads to measure performance gaps before and after training, rather than relying solely on trainee feedback forms.