Doktorarbeit / Dissertation, 2011
147 Seiten, Note: A
Chapter One introduces the research topic, providing background information on the National Airline of Ghana and highlighting the significance of training as an investment tool. It delves into the problem statement, outlining the challenges faced by the airline in terms of efficiency and performance. Furthermore, the chapter establishes the study's objectives, research questions, scope, limitations, and organization.
Chapter Two delves into a comprehensive literature review, exploring the concepts of training and investment. It examines the rationale behind training investment and presents a framework for the training investment process, encompassing needs assessment, design and development, implementation, and evaluation. The chapter then focuses specifically on training investment at the Ghana National Airline, providing insights into the airline's training center, objectives, facilitators, admission requirements, policies, and available courses.
Training enhances employee skills and knowledge, leading to better service quality, higher customer satisfaction, and ultimately increased shareholder wealth and operational efficiency.
The study found that a common method was the "self-request" method, where employees chose programs from a list based on their own interests, rather than purely organizational needs.
One of the main challenges is the lack of proper methods to determine the exact cost-benefit ratio and the long-term impact of training on profitability.
The researcher suggests using the Net Present Value (NPV) technique to calculate the financial benefits of training investments over time.
They play a crucial role in the design and development of training programs but are often less involved in the formal financial evaluation of these programs.
The objective was to identify how the national airline uses training to improve efficiency and whether they invest in the right employees and programs to meet organizational goals.
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