An investigation of factors influencing corporate customers acceptance of Internet banking

Inhaltsverzeichnis (Table of Contents)

• Chapter 1: Introduction
• 1.1 Background to the Study
• 1.2 Statement of the Problem
• 1.3 Objectives of the Study
• 1.4 Research Questions
• 1.5 Significance of the Study
• 1.6 Scope of the Study
• 1.7 Limitations of the Study
• 1.8 Definition of Terms
• Chapter 2: Literature Review
• 2.1 Electronic Banking and its Adoption
• 2.2 Factors Influencing Adoption of Electronic Banking
• 2.3 Adoption of Electronic Banking in Africa
• 2.4 Literature on Internet Banking in East Africa
• 2.5 The Theoretical Framework
• Chapter 3: Research Methodology
• 3.1 Research Design
• 3.2 Target Population
• 3.3 Sampling Procedure
• 3.4 Data Collection Techniques
• 3.5 Data Analysis Techniques
• Chapter 4: Data Analysis and Presentation
• 4.1 Descriptive Analysis
• 4.2 Inferential Analysis
• Chapter 5: Summary, Conclusions and Recommendations

Zielsetzung und Themenschwerpunkte (Objectives and Key Themes)

This thesis examines the factors influencing corporate customers’ acceptance of internet banking in East Africa, specifically focusing on trade finance customers. It aims to identify the key drivers and barriers to internet banking adoption in this context.

• Factors influencing corporate customers’ adoption of internet banking
• The role of perceived usefulness, perceived ease of use, and trust in internet banking adoption
• The influence of security concerns and regulatory issues on internet banking adoption
• The impact of cultural and technological factors on internet banking adoption in East Africa
• The relationship between corporate customers’ perceptions and their actual use of internet banking services

Zusammenfassung der Kapitel (Chapter Summaries)

Chapter 1: Introduction provides an overview of the research topic, including background information, the problem statement, objectives, research questions, significance, scope, limitations, and definitions of key terms. This chapter sets the stage for the investigation into the adoption of internet banking by corporate customers in East Africa.

Chapter 2: Literature Review delves into existing research on electronic banking, its adoption, and the factors influencing it. This chapter explores the literature on electronic banking adoption in Africa and specifically focuses on internet banking in East Africa. It also presents the theoretical framework guiding the study.

Chapter 3: Research Methodology outlines the research design, target population, sampling procedure, data collection techniques, and data analysis methods used in the study. This chapter details the methods employed to gather and analyze data relevant to the research questions.

Chapter 4: Data Analysis and Presentation presents the results of the data analysis, including descriptive and inferential analysis. This chapter provides insights into the factors influencing corporate customers' acceptance of internet banking in East Africa.

Schlüsselwörter (Keywords)

Internet banking, corporate customers, trade finance, East Africa, adoption, perceived usefulness, perceived ease of use, trust, security concerns, regulatory issues, cultural factors, technological factors, data analysis.