Bachelorarbeit, 2012
77 Seiten, Note: 1.7
1. INTRODUCTION
1.1. PROBLEM DESCRIPTION
1.2. OBJECTIVES AND SCOPE OF WORK
2. THEORETICAL FUNDAMENTALS OF CULTURES
2.1. ORIGIN OF CULTURE AND DEFINITION OF DIFFERENT TERMS
2.2. GENERAL OVERVIEW OF CULTURAL THEORIES
2.3. CULTURE-RELATED BARRIERS TO INTERNATIONAL MARKETING
3. CULTURAL THEORIES AS A TOOL TO VISUALISE CULTURAL DIFFERENCES
3.1. USE OF MODELS AND DIMENSIONS IN INTERCULTURAL STUDIES
3.2. HALL’S CROSS-CULTURAL COMMUNICATION MODEL
3.2.1. Scope of Hall’s model
3.2.2. Cross-cultural communication dimensions
3.2.2.1. Context
3.2.2.2. Space
3.2.2.3. Time
3.2.2.4. Speed of Information
3.3. HOFSTEDE’S 5 DIMENSIONS MODEL
3.3.1. Scope of Hofstede’s 5 dimensions model
3.3.2. The 5 dimensions
3.3.2.1. Power distance index
3.3.2.2. Individualism versus Collectivism
3.3.2.3. Masculinity versus Femininity
3.3.2.4. Uncertainty avoidance
3.3.2.5. Long-term orientation
3.4. THE AMERICAN AND GERMAN CULTURES ACCORDING TO HALL AND HOFSTEDE
3.5. CRITIQUE OF THE THEORIES OF HALL AND HOFSTEDE
4. MARKETING ACROSS CULTURES
4.1. CONCEPT OF INTERNATIONAL MARKETING
4.1.1. Distinction between different geographical marketing terms
4.1.2. Standardisation vs. adaptation
4.2. CULTURAL DIFFERENCES AND THEIR EFFECT ON THE MARKETING MIX
4.2.1. Scope of cultural influences on parts of the marketing mix
4.2.2. Influence of culture on advertising
4.2.3. Examples of culture-related American and German advertising
4.2.4. Influence of culture on distribution
4.2.5. Wal-Mart as a negative example of cross-cultural distribution
5. CONCLUSION
5.1. ACHIEVEMENT OF GOALS
5.2. OUTLOOK AND PERSPECTIVES
This thesis aims to analyze the influence of cultural differences on the marketing mix of international companies, specifically focusing on the United States and Germany. By utilizing the cultural theories of Edward T. Hall and Geert Hofstede, the study seeks to determine how these differences impact marketing strategies, advertising, and distribution, and whether standardisation or adaptation is the more effective approach for companies operating in these diverse environments.
Wal-Mart as a negative example of cross-cultural distribution
Although the results of the cultural analysis of the United States and Germany show significant similarities in their attitude towards the dimensions of Hall and Hofstede, there remain differences which, at first glance, seem to be minor compared to the similarities. However, companies that try to enter one of these markets often seem to struggle. An example is the American retail company Wal-Mart Inc.. Wal-Mart has been a success in the United States for several decades, mainly because of their unique distribution system. However, their approach to the German market ended in a pull-out in 2006.
Emrich identified two different groups of issues that caused this unsuccessfully market entry. On the one hand, there were problems in their overall internationalisation strategy of takeovers, underestimation of the German competition as well as possibilities to expand. On the other hand, some problems had a cultural background, like their ignorance of German legislation power, failed human resource management and the existence of language barriers, a standardised American corporate culture and ignorance of cultural values of German employees and customers. According to the findings of the analysis presented here, failures were to be expected due to Hall’s dimensions of space and speed of message as well as Hofstede’s UAI dimension.
Wal-Mart offered the German customers the service that an employee packed their groceries into a bag at the cashier’s and carried them to their cars. Because of Germans attitude towards privacy and personal space, customers perceived this special service as an invasion of their personal space and privacy. The same problem arose with the so-called Greeters. These were employees who were responsible for greeting customers with a smile at the entrance to inform them about special offers. As stated earlier, Germans also feel uncomfortable when strangers smile a lot at them.
1. INTRODUCTION: Outlines the problem of globalization and the necessity for companies to understand cultural differences to achieve international marketing success.
2. THEORETICAL FUNDAMENTALS OF CULTURES: Defines culture through various academic perspectives and introduces key concepts like the Self-Reference Criterion and Consumer Ethnocentrism.
3. CULTURAL THEORIES AS A TOOL TO VISUALISE CULTURAL DIFFERENCES: Provides a deep dive into the models of Edward T. Hall and Geert Hofstede, detailing their specific cultural dimensions.
4. MARKETING ACROSS CULTURES: Examines how these cultural models can be applied to marketing strategies, advertising campaigns, and distribution channels, using concrete examples.
5. CONCLUSION: Synthesizes the findings, confirming that cultural awareness is essential for international marketing, and provides an outlook on future trends in a globalized world.
Cultural Differences, International Marketing, Marketing Mix, Edward T. Hall, Geert Hofstede, Cross-Cultural Communication, Globalisation, Adaptation, Standardisation, Consumer Ethnocentrism, Power Distance, Individualism, Uncertainty Avoidance, Advertising Strategy, Wal-Mart.
The work focuses on analyzing cultural differences between the United States and Germany and their specific impacts on marketing activities such as advertising and distribution.
The core themes include cross-cultural communication theory, the application of cultural dimensions in business, and the strategic dilemma between standardizing and adapting marketing efforts internationally.
The research investigates how the cultural theories of Hall and Hofstede can explain the success or failure of international marketing campaigns when comparing American and German markets.
The paper uses a qualitative, theory-based comparative approach, applying Hall's and Hofstede's dimensional models to analyze practical business examples and corporate case studies.
The main part covers the detailed exploration of cultural dimensions (context, space, time, PDI, IDV, etc.) and their practical influence on the components of the marketing mix.
Key terms include International Marketing, Cultural Dimensions, Marketing Mix, Cross-Cultural Communication, and Global Strategy.
The study concludes that Wal-Mart failed by ignoring German cultural preferences regarding personal space, privacy, and social interaction, specifically by imposing American corporate rituals that clashed with German values.
Germany scores higher on the Uncertainty Avoidance Index (UAI), meaning they prefer security and detailed information, while the U.S. is more comfortable with uncertainty and innovation.
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