Masterarbeit, 2012
83 Seiten, Note: 1.3
1 Introduction
1.1 The increased attractiveness of sustainability branding in times of uncertainty, globalization and crisis
1.2 Definition of relevant terminology
1.3 Objectives and structure of the work
2 Fundamentals of corporate brand management and corporate sustainability branding
2.1 Characteristics and objectives of corporate brand management
2.2 Building a brand – The concept of identity oriented brand management and corporate brand profiling
2.3 Reasons for the integration of corporate sustainability branding and relevance for the different stakeholder groups
2.4 Integration of sustainability in the corporate brand identity and in the corporate brand profiling
2.4.1 Integration of sustainability in the corporate brand identity
2.4.2 Integration of sustainability in the corporate brand profiling
2.5 Main challenges and risks
3 The use of affective and cognitive elements of communication for the profiling of corporate sustainability brands
3.1 The influence of affective and cognitive communication measures on the recipient
3.2 Relevance of affective and cognitive measures for corporate sustainability branding and profiling
3.3 Affective and cognitive instruments and persuasion strategies of sustainability profiling
3.4 Investigation of the effect of affective versus cognitive stimuli on the profiling of corporate sustainability
3.4.1 Hypotheses and research questions
3.4.2 Method
3.4.3 Results
4 Conclusion and implications
4.1 Conclusion and acknowledgment of empirical results
4.2 Implication for practice
4.3 Outlook and further research
This master thesis investigates how corporations can effectively anchor sustainability within their brand management. The primary research question centers on whether affective (emotional) or cognitive (functional) communication elements are better suited to establish a credible sustainability brand image and enhance corporate reputation.
2.4 Integration of sustainability in the corporate brand identity and in the corporate brand profiling
A brand is the first face between the public and the corporation and is therefore the easiest target or scapegoat for corporate misbehavior (Fan 2005, pp. 342 ff.). Nevertheless, it is most often not the brand that is responsible for the wrongdoing, but the corporate policy, which is responsible for the unfulfilled promises. In the past, several companies had to feel the negative effects that inconsistencies between promises and actual behavior have on the brand image, especially in the case of unsubstantiated ethical or social claims (Meffert, & Lepp 2009; Jahdi, & Acikdilli 2009, p. 103; Corpwatch 2012b; Greenpeace 2011).
Social, ecological or ethical brand promises are often difficult to verify by the stakeholders so that corporations have the obligation to prove their performance through transparency and integrity (Schrader 2008, p. 151; Lunau 2003, pp. 29 f.). For this reason, it is crucial that the dimension of sustainability is not only used as a brand attribute in order to create a new kind of corporate PR (Fan 2005, p. 346). Furthermore, it is hardly possible to implement sustainability as a dimension in only one isolated brand or brand segment of the brand portfolio; it rather has to be considered within the whole brand architecture.
1 Introduction: Provides an overview of the growing importance of sustainability in branding, defines core terminology, and outlines the research structure.
2 Fundamentals of corporate brand management and corporate sustainability branding: Discusses identity-oriented brand management and how sustainability can be strategically integrated into corporate identity and profiling.
3 The use of affective and cognitive elements of communication for the profiling of corporate sustainability brands: Examines theoretical perspectives on affective and cognitive communication and details an empirical study testing advertising stimuli.
4 Conclusion and implications: Summarizes the key research findings, provides actionable advice for managers, and suggests avenues for future research.
Corporate sustainability branding, Brand management, Identity-oriented branding, Brand profiling, Affective communication, Cognitive communication, Stakeholder management, Sustainability reporting, Triple-Bottom-Line, Consumer perception, Advertising strategy, Corporate reputation, Brand identity, Greenwashing, Sustainability marketing.
The work examines how corporations can integrate sustainability into their branding to build a credible image, specifically analyzing how different communication strategies impact stakeholder perception.
Key themes include identity-oriented brand management, the integration of sustainability as a strategic dimension, and the role of affective versus cognitive persuasion in advertising.
The primary objective is to determine whether emotional or functional communication elements are more effective at establishing a credible corporate sustainability brand image.
The research uses a dual approach: a conceptual elaboration of sustainability branding followed by an empirical online experiment with three test groups comparing different advertising stimuli.
The main part analyzes the integration of sustainability within corporate brand identity and profiling, reviews communication theories, and presents the results of an experimental study.
Core keywords include Corporate sustainability, Brand management, Brand profiling, Affective and cognitive stimuli, and Stakeholder trust.
The thesis notes that excessive use of emotions can be perceived as manipulative or misleading, potentially harming the credibility of the brand if not balanced with rational evidence.
The empirical study provides evidence that a combination of emotional and informative elements is generally better suited to convey a credible image than using only one of the two strategies exclusively.
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