Bachelorarbeit, 2008
69 Seiten, Note: 2,1
1. Introduction
1.1 Background of Branding and Brand Management
1.2 Internal Brand Management
1.3 Organizational Behavior
1.4 Employer Branding
1.5 Thesis Framework
1.6 Research Statement and Questions
1.7 Focus and Purpose
1.8 General Outline
2. Methodology
2.1 Research Method / Data Collection
2.1.1 Qualitative Research – Exploratory approach
2.1.1 Secondary Data
2.2 Limitations
3. Impacts of Internal Brand Management
3.1 Internalizing the Brand
3.1.2 Corporate Marketing
3.1.3 Internal Communication
3.2 Integrated Branding - Living the Corporate Brand
3.2.1 Introduction
3.2.2 Organizational Behavior and the Corporate Brand
3.2.3 Corporate-Level Brand Concepts
3.2.3.1 Brand Drivers – Identity and Personality
3.2.3.2 Brand Citizenship Behavior
3.2.3.3 Brand Commitment
3.2.3.4 Organization Drivers - Values
3.2.4 The Corporate Culture
3.2.5 Industry Examples
3.2.5.1 The Starbucks Corporation
3.2.5.2 Patagonia Incorporated
3.2.6 Conclusion
3.3 Competing for the Human Resource
3.3.1 Introduction
3.3.2 Employer Branding and the Corporate Brand
3.3.3 Employer Reputation and Image
3.3.3.1 Attracting and Retaining Staff
3.3.4 Employer Brand- and Value Proposition
3.3.5 Conclusion
4. Conclusion / Recommendations
5. Bibliography
This thesis investigates the relationship between internal brand management, organizational behavior, and employer branding, aiming to demonstrate how effectively communicating brand values to employees enhances both organizational culture and commercial effectiveness.
3.1 Internalizing the Brand
Before going further into detail on what specific impacts a brand has on the organizational behavior or on the recruiting practices of a company it is essential to know why a brand, and that what it stands for, should be internalized and transported to the inside.
As already mentioned in the introductory chapter of this thesis, the brand not only stimulates the customer to buy a certain product but also acts as guidance for employees to act according to specific organizational values. This implements that the brand should not be merely seen as a badge or symbol. The design of a symbol can help a company to differentiate itself from the competition, but the symbol is not the brand. The truth is that the brand exists in the minds of stakeholders, and they, rather than the company, determine the nature of the brand relationship. A key stakeholder is the employee since it is him or her who stands at the sender’s side and delivers the brand values to the potential customer. The power of a brand lies in giving employees the freedom to use their imaginations within the constraints set by the organization’s values (p. 19) Creating and internalizing such an environment and transforming these values of a brand to the core of the employee are vital steps in the success of a company.
A brand brings along a certain promise which the company makes to the customer. This promise can be defined as high quality or a high level of satisfaction and must be implicit in a brand. Whether this promise is delivered or not defines the evolving relationship with the brand. It comes down to the interaction – whether with the product or the people, that confirm the idea about the brand and its relationship.
1. Introduction: Introduces the background of branding, defines core concepts like internal brand management and employer branding, and outlines the thesis structure.
2. Methodology: Describes the exploratory qualitative research approach, the reliance on secondary data sources, and acknowledges research limitations.
3. Impacts of Internal Brand Management: Discusses the core mechanisms of internal branding, including corporate marketing, internal communication, integrated branding, and employer branding, supported by industry examples.
4. Conclusion / Recommendations: Summarizes the key findings, reinforcing the importance of internal brand alignment for organizational performance and commercial success.
5. Bibliography: Provides a comprehensive list of academic and professional sources utilized throughout the research.
Internal Brand Management, Employer Branding, Organizational Behavior, Corporate Identity, Corporate Culture, Brand Commitment, Brand Citizenship Behavior, Employee Engagement, Internal Marketing, Brand Equity, Organizational Performance, Human Resource Management, Brand Drivers, Corporate Reputation, Internal Communication.
The thesis focuses on how internal brand management influences organizational behavior and employer branding, shifting the perspective from external customer marketing to internal stakeholder engagement.
The key themes include the conceptualization of internal branding, its link to organizational culture, the role of employees as "brand champions," and strategies for building a strong employer brand to attract top talent.
The research aims to prove that effective internal branding drives organizational structures and culture, ultimately improving a company's market position and commercial effectiveness.
The author employs a qualitative, exploratory research approach, primarily relying on secondary data from academic literature, journals, and relevant industry case studies.
The main body (Chapter 3) provides a detailed analysis of internalizing the brand, discusses the integration of corporate marketing and internal communications, and examines how corporate-level brand concepts and values shape organizational behavior.
The paper is best characterized by terms such as Internal Brand Management, Employer Branding, Organizational Behavior, Corporate Culture, and Brand Commitment.
These companies demonstrate how diverse organizations (service-based and production-based) successfully integrate deep-rooted values into their corporate culture and organizational behavior, ensuring employees "live the brand."
As noted in the thesis, this position is dedicated to maintaining the unique organizational lifestyle and core values of the company, illustrating the practical application of internal branding at a high-growth firm.
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