Hausarbeit, 2012
39 Seiten, Note: 1,3
This market analysis aimed to provide an overview of fitness club services, target groups, and overall customer satisfaction in Stralsund. Due to limited cooperation, the study focuses on the 'Dynamic' fitness club. The objectives were to identify key factors influencing customer choice, assess customer satisfaction, and provide recommendations for improving the club's marketing strategy.
1. INTRODUCTION: This chapter introduces the market analysis, highlighting the significance of the fitness industry within the broader context of the European and German sports sector. It emphasizes the growing interest in fitness and the characteristics of fitness studios as commercially-oriented businesses. The chapter also defines the scope of the study, focusing on fitness clubs in Stralsund and outlining the timeframe and methodology of the research. Specifically, it details the initial plan to analyze multiple clubs in Stralsund, but due to limitations, the analysis is ultimately concentrated on only one: Dynamic.
2. PREPARATION: This section describes the research design employed in the study, detailing the creation and pre-testing of the questionnaire used to collect data. It lays out the methodological foundation for the subsequent data analysis and interpretation of results.
3. RESEARCH AND RESULTS: This chapter presents the findings of the survey conducted at the 'Dynamic' fitness club. Both univariate and multivariate results are discussed, covering various aspects such as member demographics (age, income, occupation), motivations for joining, preferences regarding facilities and services, and perceptions of value for money. This chapter forms the core of the analysis, providing detailed data on customer preferences and satisfaction levels, which directly informs the recommendations given in the (omitted) conclusion.
Fitness clubs, market analysis, customer satisfaction, Stralsund, Germany, marketing strategy, customer demographics, hygiene, facilities, price, cost-benefit ratio, member motivation.
This market analysis provides an overview of fitness club services, target groups, and overall customer satisfaction in Stralsund, Germany. Due to limitations in cooperation, the study primarily focuses on the 'Dynamic' fitness club.
The main objectives are to identify key factors influencing customer choice of fitness clubs, assess customer satisfaction levels, and offer recommendations for improving the 'Dynamic' fitness club's marketing strategy.
The study employed a questionnaire-based survey administered at the 'Dynamic' fitness club. The research design included the creation and pre-testing of the questionnaire before data collection. The analysis involved both univariate and multivariate statistical methods to understand customer preferences and behaviors.
The analysis explores customer motivations for choosing a fitness club, factors influencing customer satisfaction (hygiene, facilities, price), the relationship between customer demographics and preferences, the cost-benefit ratio from the customer's perspective, and recommendations for improving the club's marketing strategy.
The data collected included information on member demographics (age, income, occupation, residential area), motivations for joining the club, preferences regarding facilities and services (training area, support of customers, hygiene, appearance, neatness, beverage flat rate), and perceptions of the cost-benefit ratio. Both univariate (individual variables) and multivariate (relationships between variables) analyses were conducted.
The study delves into customer preferences regarding aspects such as joining year, main motivation for joining, choice of fitness studio, training area, support of customers, importance of hygiene, additional information sought, cost-benefit ratio, services offered, appearance and neatness of facilities, membership fees, contract period, and beverage flat rate.
The univariate analysis provides detailed information on each of the variables listed above (joining year, main motivation, etc.), allowing for an understanding of individual preferences and characteristics of the 'Dynamic' fitness club's clientele.
The multivariate analysis examines the relationships between different variables, for example, the connection between motivation and choice of studio, joining year and age, importance of hygiene and neatness, beverage flat rate and membership fee, and beverage flat rate and income.
While the specific recommendations are not detailed in the provided summary, the analysis of customer motivations, preferences, and satisfaction levels directly informs recommendations for improving the club's marketing strategy. These would likely involve targeting specific demographics, highlighting key features valued by customers, and potentially adjusting pricing or service offerings based on the findings.
Fitness clubs, market analysis, customer satisfaction, Stralsund, Germany, marketing strategy, customer demographics, hygiene, facilities, price, cost-benefit ratio, member motivation.
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