Organizational Analysis of the Productivity Impacts of Information Technology

Table of Contents

• Chapter 1: Introduction
  • 1.0 Introduction
  • 1.2 Background
  • 1.3 Statement of the problem
  • 1.4 Purpose of the research
  • 1.5 Research Objectives
  • 1.6 Importance of the Research
  • 1.7 Research Questions
  • 1.8 The contributions of this Research
  • 1.9 Disposition of the Dissertation
• Chapter 2: Literature Review
  • 2.0 Literature Review
  • 2.1 Definition of productivity
  • 2.2 Organizational Productivity and Information Technology
  • 2.3 The Productivity Paradox
  • 2.4 How IT promotes Productivity in an organization
  • 2.5 IT prospects for growth in the production process
  • 2.6 IT and Labor
  • 2.7 The coordination of IT and how it promotes production/Firm Output
  • 2.8 The Production Function Model
  • 2.9 Reengineering
    • 2.9.1 Business Process
    • 2.9.2 Business Process Reengineering (BPR)
    • 2.9.3 Role of IT in BPR
  • 2.10 IT means for BPR
    • 2.10.1 Enterprise Resource Planning (ERP) systems
    • 2.10.2 Outsourcing
    • 2.10.3 Enterprise Software
    • 2.10.4 Internet
    • 2.10.5 Intranet
    • 2.10.6 Electronic Data Interchange (EDI)
    • 2.10.7 Knowledge Management (KM)
    • 2.10.8 Legacy Systems
  • 2.11 Summary
• Chapter 3: Research Methodology
  • 3.0 Research Methodology
  • 3.1 Research Process
  • 3.2 Research Design
  • 3.3 Sample Selection
  • 3.4 Classification of Data
  • 3.5 Data collection: Questionnaire
  • 3.6 Reliability
  • 3.7 Pilot Testing of the Questionnaire
  • 3.8 Validity
• Chapter 4: Data Analysis
  • 4.0 Data Analysis
  • 4.1 Telecommunication Companies in the US
  • 4.1.1 Choice of Data and Information
  • 4.2 Phase I Analysis
  • 4.3 Phase 2 Analysis

Objectives and Key Themes

This research investigates the impact of information technology (IT) on the productivity of telecommunication companies in the United States. The study aims to determine the relationship between IT investment and productivity gains, considering the role of complementary investments like human capital and organizational restructuring (Business Process Reengineering or BPR).

• The relationship between IT investment and organizational productivity.
• The impact of Business Process Reengineering (BPR) on productivity enhancement.
• The role of complementary investments (human capital, organizational restructuring) in maximizing IT's productivity impact.
• The productivity paradox and its implications for IT investment strategies.
• Analysis of productivity within the context of US telecommunication companies.

Chapter Summaries

Chapter 1: Introduction: This chapter introduces the research topic, highlighting the significance of productivity in economic growth and the increasing role of IT investment in organizations. It establishes the research problem, focusing on the need to understand how IT investments translate into productivity improvements. The chapter defines the research objectives, questions, and the overall scope of the dissertation, outlining the structure and contributions of the study. The importance of considering complementary investments alongside IT is emphasized, setting the stage for the subsequent literature review and empirical analysis.

Chapter 2: Literature Review: This chapter provides a comprehensive review of existing literature on organizational productivity, the role of IT, and the productivity paradox. It defines productivity and explores different perspectives on how IT impacts organizational productivity. The chapter examines various approaches for leveraging IT, such as Business Process Reengineering (BPR) and specific IT tools like ERP systems, outsourcing, and knowledge management systems. This review establishes a theoretical foundation for understanding the complex relationship between IT investments, BPR, and overall productivity enhancement within organizations. The chapter concludes by summarizing the key findings and their relevance to the current research.

Chapter 3: Research Methodology: This chapter details the research methodology employed in the study, outlining the research design, data collection methods, and analytical techniques used. The process of sample selection from US telecommunication companies is described, along with the procedures for classifying and analyzing the collected data (including questionnaires and potentially other data sources). The chapter also addresses issues of reliability and validity to ensure the rigor and trustworthiness of the research findings. This section provides a clear and detailed description of the empirical approach used to answer the research questions posed in Chapter 1.

Chapter 4: Data Analysis: This chapter presents the results of the data analysis conducted on the sample of US telecommunication companies. The chapter is divided into phases, likely detailing different aspects of the data analysis and relating them back to the hypotheses presented earlier. This likely involves statistical methods and comparisons across various groups, comparing actual and desired states regarding BPR implementation. The analysis will have examined the relationship between IT investments and productivity outcomes within the chosen companies, offering evidence to support or refute the hypotheses presented in the study.

Keywords

Information Technology, Productivity, Telecommunication Companies, Business Process Reengineering (BPR), Organizational Productivity, Productivity Paradox, IT Investment, Human Capital, Economic Growth, Empirical Research, US Telecommunications Industry.

Frequently Asked Questions: Impact of Information Technology on the Productivity of Telecommunication Companies

What is the overall subject of this research?

This research investigates the impact of information technology (IT) investment on the productivity of telecommunication companies in the United States. It specifically examines the relationship between IT investment and productivity gains, considering the role of complementary investments like human capital and organizational restructuring (Business Process Reengineering or BPR).

What are the key themes explored in this research?

Key themes include the relationship between IT investment and organizational productivity; the impact of Business Process Reengineering (BPR) on productivity enhancement; the role of complementary investments (human capital, organizational restructuring) in maximizing IT's productivity impact; the productivity paradox and its implications for IT investment strategies; and an analysis of productivity within the context of US telecommunication companies.

What is covered in Chapter 1: Introduction?

Chapter 1 introduces the research topic, emphasizing the significance of productivity and IT's growing role. It defines the research problem, objectives, questions, and scope, outlining the study's structure and contributions. The importance of complementary investments alongside IT is stressed.

What is covered in Chapter 2: Literature Review?

Chapter 2 comprehensively reviews existing literature on organizational productivity, IT's role, and the productivity paradox. It defines productivity, explores how IT impacts it, and examines approaches for leveraging IT, such as BPR and specific IT tools (ERP systems, outsourcing, knowledge management systems). This review establishes a theoretical foundation for understanding the relationship between IT investments, BPR, and productivity.

What is covered in Chapter 3: Research Methodology?

Chapter 3 details the research methodology, outlining the research design, data collection methods (including questionnaires), and analytical techniques. The sample selection process from US telecommunication companies is described, along with procedures for data classification and analysis. It addresses reliability and validity to ensure the research's rigor and trustworthiness.

What is covered in Chapter 4: Data Analysis?

Chapter 4 presents the data analysis results from the sample of US telecommunication companies. Divided into phases, it details different aspects of the analysis and relates them to the hypotheses. This likely involves statistical methods and comparisons across groups, examining the relationship between IT investments and productivity outcomes.

What are the key objectives of this research?

The research aims to determine the relationship between IT investment and productivity gains, considering the role of complementary investments (human capital and organizational restructuring) in maximizing IT's productivity impact. It also seeks to understand the productivity paradox and its implications for IT investment strategies within the US telecommunication industry.

What are the keywords associated with this research?

Keywords include: Information Technology, Productivity, Telecommunication Companies, Business Process Reengineering (BPR), Organizational Productivity, Productivity Paradox, IT Investment, Human Capital, Economic Growth, Empirical Research, US Telecommunications Industry.

What is the Table of Contents structure?

The Table of Contents includes: Chapter 1: Introduction (with sub-sections on introduction, background, problem statement, purpose, objectives, importance, research questions, contributions, and disposition); Chapter 2: Literature Review (with sub-sections on productivity definitions, IT's role, the productivity paradox, IT's promotion of productivity, IT's prospects for growth, IT and labor, IT coordination, the production function model, reengineering (including BPR and IT's role), IT means for BPR (including ERP systems, outsourcing, enterprise software, internet, intranet, EDI, knowledge management, and legacy systems), and a summary); Chapter 3: Research Methodology (with sub-sections on the research process, design, sample selection, data classification, questionnaire data collection, reliability, pilot testing, and validity); and Chapter 4: Data Analysis (with sub-sections on data analysis, telecommunication companies in the US, choice of data and information, phase 1 analysis, and phase 2 analysis).