Masterarbeit, 2014
82 Seiten, Note: 1,3 German Grade (A+)
Chapter 1 Introduction
Chapter 2 Literature Review
2.1 – Purchasing Social Responsibility (PSR)
2.2 – Automobile Industry and Supply Chain Management
2.3 – Network Marketing and Youth in India
2.4 – Social Shopping, Crowd Shopping and Online Game and Shopping
2.5 – Customer Relationship Management and Business Intelligence Integration
Chapter 3 Research Methods
3.1 – Statement of Problem
3.2 – Objectives of Study
3.3 – Scope of Study
3.4 – Research Design
3.5 – Preliminary Investigation
3.6 – Sources of Data
3.7 – Design Structure of Interview
3.7 – Importance of Different Phases of Interviews
3.8 – Target Sample for Interviews
3.9 – Limitation of the Study
Chapter 4 Results and Findings
4.1 – Interviews and Connecting Dots
4.2 – Results
Chapter 5 Discussions and Conclusions
This master's thesis examines the impact of Generation Y's proficiency in network marketing and social media on the adoption of 'Purchase Social Responsibility' (PSR) within the Indian automotive industry, aiming to determine if these digital skills and behaviors effectively influence corporate responsibility practices.
3.1 – STATEMENT OF PROBLEM
How will Generation Y’s Skill in Network Marketing impact ‘Purchase Social Responsibility’ in the Automobile Sector in India?
Uncertainty prevails everywhere, but to discover the uncertainty related to this topic one needs to go through this master thesis. The master thesis topic is not a usual topic that we think of in our day to day life, but unknowingly we all are in the hands of a very dreadful system of our own society.
Corporate Social Responsibility (CSR) is the social responsibility of the company towards the society, including its employees, suppliers, customers and the resources of nature. CSR can be categorised under four categories in general as human rights, environment, labour and anti-corruption.
CSR, a part of profit given back to the society in order to bring up the society or is it just a cover page for bad deeds that the company did to earn more profit?
I did like to explore this challenge within a particular sector of the Indian economy, the automobile sector. The word automobile relates itself to some very important questions correlated with the society and the environment and some of them are as,
Why India’s automobile market is growing where the European market is in decline?
What brings leading automobile companies to bring their manufacturing units to India?
Is it the beginning of boomerang effect in the Indian system too, due to automobile?
Is India really growing with the help of automobile sector development or is it just a superficial balloon that can burst any moment?
Chapter 1 Introduction: Provides an overview of CSR and PSR, outlining the research focus on the Indian automobile sector and the influence of Generation Y.
Chapter 2 Literature Review: Explores existing research on Purchasing Social Responsibility, the automotive supply chain, the demographic shifts in India, and the integration of social media tools in business.
Chapter 3 Research Methods: Details the qualitative research approach, specifically participant observation and in-depth interviews, used to analyze the research problem.
Chapter 4 Results and Findings: Presents the primary data collected through interviews with industry professionals and consumers, highlighting the disconnect between digital usage and feedback mechanisms.
Chapter 5 Discussions and Conclusions: Evaluates the findings to conclude that current generation-led network marketing efforts have a minimal impact on PSR, emphasizing the need for more sophisticated feedback systems.
Purchase Social Responsibility, PSR, Generation Y, Automobile Industry, India, Network Marketing, Social Media, Customer Feedback, Supply Chain Management, CSR, Digital Footprints, Business Intelligence, Consumer Behavior, Sustainability, Qualitative Research
The thesis investigates how the digital skills and network marketing capabilities of Generation Y in India influence the adoption of 'Purchase Social Responsibility' within the automotive sector.
Key themes include CSR/PSR in manufacturing, the impact of demographic shifts, consumer digital behavior, supply chain management, and the effectiveness of modern social media tools for feedback.
The research asks: "How will Generation Y’s Skill in Network Marketing impact ‘Purchase Social Responsibility’ in the Automobile Sector in India?"
The author employed a qualitative research methodology involving participant observation and in-depth interviews with industry experts, dealers, and consumers, supplemented by secondary data analysis.
The main sections cover literature review, detailed research methodology, findings from interviews with stakeholders (Bosch, Tata Motors, dealers), and a critical discussion of the disconnect between smartphone usage and corporate feedback loops.
Keywords include Purchase Social Responsibility, Generation Y, Indian Automobile Industry, Supply Chain Management, and Digital Feedback Systems.
According to the findings, consumers largely rely on traditional, conventional methods of communication rather than utilizing social media or digital feedback platforms, often viewing the latter as ineffective.
The author notes that while Generation Y is highly active online, their digital activity is predominantly focused on information gathering and entertainment rather than constructive engagement or feedback for PSR purposes.
The thesis identifies that the industry's focus on cost-cutting and maintaining low-price products often leads to compromises in quality and ethical standards, directly hindering the advancement of Purchase Social Responsibility.
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