Balanced Scorecard and Supply Chain Perfomance. The Case of the Kenya Nut Company

Inhaltsverzeichnis (Table of Contents)

• CHAPTER ONE INTRODUCTION
• 1.1 Background of the Study
• 1.1.1 Balanced Scorecard
• 1.1.2 Supply Chain Performance
• 1.1.3 Kenya Nut Company
• 1.2 Statement of the Problem
• 1.3 Objectives
• 1.4 Value Of The Study
• CHAPTER TWO LITERATURE REVIEW
• 2.1 Introduction
• 2.2 Balanced Scorecard
• 2.3 The Balance Scorecard Measures
• 2.3.1 Customer Perspective
• 2.3.2 Financial perspective
• 2.3.3 Learning and growth
• 2.3.4 Internal business processes
• 2.4 Supply Chain Performance Measurement
• 2.5 Challenges In The Implementation of The Balanced Scorecard
• 2.6 Conceptual Framework
• CHAPTER THREE RESEARCH METHODOLOGY
• 3.1 Introduction
• 3.2 Research Design
• 23.3 Population Of Study
• 23 Data Collection
• 3.5 Data Analysis
• CHAPTER FOUR DATA PRESENTATION AND ANALYSIS
• 4.1 Introduction
• 4.2 Response Rate
• 4.3 Demographic Data
• 4.4 Extent of the BSC measures in Supply Chain Perfomance at KNC
• 4.5: Relationship between the Balanced Scorecard measures and Supply chain performance
• CHAPTER FIVE SUMMARY, CONCLUSION AND RECOMMENDATIONS
• 5.1 Introduction
• 5.2 Summary of Findings
• 5.3 Conclusions
• 5.4 Recommendations
• 5.5 Limitations of the Study
• 5.6 Suggestions for Further Research
• REFERENCES
• APPENDIX: QUESTIONNAIRE
• PART A: GENERAL INFORMATION
• PART B: THE EXTENT OF THE BSC ON SUPPLY CHAIN PERFOMANCE (Please tick where appropriate)
• PART C: CHALLENGES IN THE IMPLEMENTATION OF THE BSC (Please tick where appropriate)

Zielsetzung und Themenschwerpunkte (Objectives and Key Themes)

This research project investigates the relationship between the Balanced Scorecard (BSC) and supply chain performance, specifically within the context of Kenya Nut Company (KNC). The primary objective is to determine the extent to which BSC measures are used at KNC and to identify any challenges faced in implementing the BSC.

• The role of the Balanced Scorecard in improving supply chain performance
• The specific BSC measures used at Kenya Nut Company
• The challenges associated with implementing the Balanced Scorecard within an organization
• The impact of BSC measures on key supply chain performance indicators
• Recommendations for improving the use and implementation of the Balanced Scorecard at KNC

Zusammenfassung der Kapitel (Chapter Summaries)

Chapter one provides an introduction to the research, defining the key concepts of the Balanced Scorecard, supply chain performance, and Kenya Nut Company. The chapter outlines the research problem, objectives, and the value of the study. Chapter two delves into a comprehensive literature review on the Balanced Scorecard, its measures, and its relevance in supply chain performance measurement. The chapter examines challenges faced in implementing the BSC and presents a conceptual framework for the research. Chapter three details the research methodology employed, including the research design, population of study, data collection methods, and data analysis techniques. Chapter four presents and analyzes the data collected from employees at Kenya Nut Company, examining the extent to which BSC measures are used in the company's supply chain performance. Chapter five summarizes the findings, draws conclusions, and provides recommendations for improving the utilization of the BSC at Kenya Nut Company. This chapter also acknowledges the limitations of the study and suggests directions for future research.

Schlüsselwörter (Keywords)

This research focuses on the Balanced Scorecard (BSC) as a tool for improving supply chain performance (SCP). It examines its implementation within Kenya Nut Company (KNC), analyzing its impact on key performance indicators like financial measures, customer satisfaction, internal business processes, and learning and growth. The study also explores challenges faced in implementing the BSC, such as time constraints, complexity, and difficulty in determining relevant measures.