Diplomarbeit, 2000
96 Seiten, Note: 1 (A)
This diploma thesis aims to provide a theoretical approach to support a corporate performance measurement system through a groupware-based intranet application. The focus is on integrating the intellectual capital perspective into the Balanced Scorecard (BSC) framework, considering the implications of the information age for strategic management and value creation.
Chapter 1 introduces the topic and outlines the structure of the thesis. Chapter 2 examines the shift in strategic management paradigms driven by the information age, focusing on the industry-based and resource-based views of the firm. It explores the characteristics, forms, and strategies of new organizations in this context. Chapter 3 delves into the concept of intellectual capital, highlighting the shortcomings of traditional accounting methods in measuring intangible assets. The chapter then analyzes the economics of knowledge-based resources and explores the different components of intellectual capital: human capital, structural capital, and customer capital. Chapter 4 presents the Balanced Scorecard (BSC) as a performance measurement system, explaining its four perspectives and how it can be used as a strategic management tool. It also discusses the importance of cause-and-effect relationships and the steps involved in implementing a BSC effectively. Chapter 5 explores the potential and challenges of enabling the Balanced Scorecard through automated solutions, specifically examining the requirements for such systems. The chapter then focuses on NetFicient, a groupware-based intranet application, analyzing its features and capabilities in supporting the BSC framework.
This diploma thesis focuses on intellectual capital, performance measurement, Balanced Scorecard, strategic management, information age, groupware, intranet applications, and value creation.
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