Magisterarbeit, 2014
95 Seiten, Note: 3.7
This study aims to investigate the impact of user-generated content (UGC) on purchasing decisions of consumers in the hospitality industry in Pakistan. It analyzes the different marketing strategies employed by hospitality firms to leverage social media platforms and explore the factors influencing consumer purchase intention and brand loyalty.
Chapter 1 introduces the topic of study, outlining the purpose, significance, problem statement, and defining key terms related to user-generated content and its impact on consumer behavior in the hospitality industry. Chapter 2 delves into the literature review, examining concepts such as e-commerce, Web 2.0, online communities, consumer behavior, and the role of social media platforms in shaping purchasing decisions. It also introduces the theoretical framework guiding the research.
Chapter 3 outlines the research methodology, including the variables studied, hypothesis development, and the survey instrument used for data collection. Chapter 4 focuses on the data analysis, utilizing SPSS to analyze the collected data and draw insights. Finally, Chapter 5 presents the conclusions of the study, highlighting the findings, practical implications, recommendations for further research, and acknowledging limitations.
The study revolves around the key concepts of user-generated content (UGC), social media marketing, consumer behavior, purchase intention, brand loyalty, hospitality industry, and Pakistan. It explores the influence of UGC on consumer decisions in the hospitality sector, analyzes the effectiveness of social media advertising, and examines the factors contributing to consumer loyalty and purchase behavior within this context.
UGC refers to any form of content, such as reviews, photos, or videos, created by users of a service or product and shared on social media or travel platforms.
The study suggests that online reviews and user-generated advertisements significantly influence consumer purchase intentions and brand loyalty in the Pakistani hospitality industry.
Yes, social web marketing is considered highly effective because it reaches a global audience at a much lower cost compared to traditional media like TV or print.
Online Word of Mouth (eWOM) through social networking sites acts as a powerful recommendation engine that builds trust and influences the decisions of potential guests.
Consumers prioritize transparency, real-time updates on services, and authentic feedback from other travelers when making purchasing decisions.
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