Masterarbeit, 2013
74 Seiten, Note: 1.7
1 Introduction
2 Literature Review
2.1 Financial Portfolio Optimization
2.2 Resource Allocation
2.3 Decision Analysis
3 Theory of the Experimental Framework
3.1 Knapsack Optimization Problem
3.2 Laboratory Experiment
3.3 Verbal Protocol Analysis
4 Methodology
4.1 Experimental Design
4.1.1 Task
4.1.2 Participants
4.1.3 Experimental Procedure
4.2 Encoding Process
4.3 Analyzing Process
5 Results
5.1 Optimality and Iteration
5.1.1 Optimality α within heuristic groups
5.1.2 Optimality α regarding type of calculation
5.1.3 Optimality α regarding verbalizing effects
5.1.4 Optimality α with or without overview
5.1.5 Iterating steps
5.2 Heuristics and Metrics
5.2.1 Heuristics
5.2.2 RRS2 and DRP2
5.2.2.1 Rank-Range-Part (RRS2) and Data-Range-Part (DRP2) with Updating
5.2.2.2 Outcome
5.2.3 ARS2
5.2.4 Behavioural Aspects
6 Conclusion
This thesis aims to experimentally investigate human decision-making processes within the context of portfolio decision analysis and resource allocation, specifically focusing on the knapsack problem. By employing verbal protocol analysis, the research seeks to identify and classify the cognitive heuristics and strategies used by subjects when making allocation decisions under uncertainty and complexity.
3.3 Verbal Protocol Analysis
The verbal protocol analysis is a think aloud method that requires participants to verbalize or rather talk aloud his/her thoughts while solving a problem or performing a task and also state aloud the line of reasoning they are using to go from the observations to their decision. The goal of think-aloud research is to give the researcher detailed insight into the processes of working memory, as the theory of Ericsson and Simon (1980) regarding verbal protocols was based on the distinction between working memory, in which concurrent reasoning takes place in verbal form, and long-term memory, where some of the ideas from working memory could eventually be stored, not necessarily in words. To understand how these verbal protocols could be obtained, Figure 3 shows a simple model of the human cognitive system which is responsible for the thinking processes and verbalizations:
1 Introduction: This chapter introduces the research context, highlighting the shift in operations management toward understanding human behavior and decision-making strategies in portfolio and resource allocation tasks.
2 Literature Review: The chapter provides a comprehensive review of existing research on portfolio optimization, resource allocation, and decision analysis, establishing the theoretical framework for behavioral experiments.
3 Theory of the Experimental Framework: This section details the mathematical model of the knapsack problem, the rationale for laboratory experiments, and the application of verbal protocol analysis as a method for tracing cognitive processes.
4 Methodology: The chapter outlines the experimental design, the task assigned to participants, the demographic background of the subjects, the procedures for encoding protocols, and the processes used for analyzing results.
5 Results: This chapter presents the empirical findings regarding participant optimality, the heuristics applied, the impact of various calculation methods and overview conditions, and an in-depth analysis of behavioral patterns.
6 Conclusion: The final chapter summarizes the research findings, discusses the validity of the applied methodology, and identifies implications for future behavioral operations research.
Operations Management, Portfolio Decision Analysis, Knapsack Problem, Behavioral Operations, Verbal Protocol Analysis, Heuristics, Resource Allocation, Cognitive Strategies, Decision Making, Optimality, Think Aloud Method, Uncertainty, Risk, Human Behavior, Decision Support
The thesis investigates human decision-making behavior in the context of portfolio and resource allocation problems, specifically using the 0-1 knapsack problem as a model.
Central themes include the gap between normative mathematical models and actual human behavior, the application of various intuitive heuristics, and the impact of decision aids and task complexity.
The goal is to experimentally observe and analyze the cognitive strategies and decision processes people follow when tasked with resource allocation, determining how effectively they perform with their chosen heuristics.
The study utilizes the Verbal Protocol Analysis (VPA) method, where participants are asked to think aloud, verbalizing their reasoning and thought processes while making decisions.
The body covers a comprehensive literature review, the theoretical background of the knapsack problem, the detailed design of the laboratory experiment, and an extensive analysis of the resulting data.
Key terms include Operations Management, Behavioral Operations, Knapsack Problem, Decision Analysis, Heuristics, and Verbal Protocol Analysis.
The knapsack problem serves as a representative yet complex resource allocation task that allows for the observation of clear decision strategies and optimality under defined constraints.
The research finds that participants who possess a complete overview of the items and the budget before making selections perform significantly better than those who do not.
While some participants found the verbalization process difficult, the study indicates that it provided essential data to trace their reasoning, though the experimental setting was specifically designed to minimize negative impacts on performance.
Increased task complexity, such as higher correlation between items, leads to more strategy changes and a higher likelihood that participants will use calculators or Excel to manage their decision-making process.
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