Public perception of e-government services in Bangladesh

Table of Contents

1 RESEARCH BACKGROUND

1.1 Introduction

1.2 Research background on Bangladesh

1.3 Research question:

1.4 Research objectives:

2 LITERATURE REVIEW

2.1 Purpose of literature review

2.2 An overview of the E- Government services

2.3 Description of E-government services

2.4 Objectives of E-government

2.5 Characteristics of E- government

2.6 Implementation challenges:

2.7 Bangladesh prospective

2.7.1 Internet connection

2.7.2 Internal network

2.7.3 Security issues

2.7.4 Central database

2.7.5 Problems of Financial sectors

2.7.6 Use of computers

2.7.7 Lack of Funds

2.7.8 Lack of public awareness

2.7.9 Awareness about e-citizen portal:

2.7.10 Lack of training and skilled workforce

2.7.11 Lack of political desire

2.7.12 Lack of infrastructure and planning

2.7.13 Change management

2.7.14 Low purchasing power

2.7.15 Inadequate of harmonization in government/ bureaucracy

3 RESEARCH DESIGN AND METHODOLOGY

3.1 Introduction

3.2 Research viewpoint

3.3 Research Approach

3.4 Research design

3.4.1 Qualitative data

3.4.2 Qualitative data

3.5 Research strategy

3.5.1 Case study

3.6 Research method

3.6.1 Survey

3.7 Data Collection

3.8 Data analysis

3.9 Sampling:

3.10 Ethics

3.11 Research scope and limitation

3.12 Summary

4 DATA ANALYSIS AND FINDINGS

4.1 Overview

4.2 Data analysis framework

4.3 Analysis of findings

4.3.1 Demographic information

4.3.2 Age

4.3.3 Occupation

4.3.4 Internet experience

4.3.5 Awareness level of the e-government

4.3.6 E-government experience

4.3.7 E-government services usage

4.3.8 E-government services advertisement

4.3.9 Implementation of e-government

4.3.10 Challenge of the technology

4.3.11 Resistance of change

4.3.12 Effectiveness of government websites

4.3.13 Internet facilities

4.3.14 Progression of e-government

4.3.15 Enough E-government facility

4.3.16 Rating the government initiative towards e-government

4.3.17 Rating the current e-government services

4.3.18 E-government and well-being of the society

4.3.19 Main Challenge of e-government

4.4 Discussion of findings

4.4.1 Demographic data, Age and Occupation

4.4.2 Internet experience, awareness, experience and service usage

4.4.3 E-government services advertisement

4.4.4 Implementation of e-government, Challenge of the technology and Resistance of change

4.4.5 Effectiveness of government websites

4.4.6 Internet facilities, Progression of e-government and E-government service facility

4.4.7 Rating the government initiative and E-government and well-being of the society

4.4.8 Main challenge

4.5 Summary

5 CONCLUSION AND RECOMMENDATIONS

5.1 Conclusion

5.2 Recommendations

6 References

7 Appendices: Survey guide

Objectives and Topics

This study aims to examine the current state of e-government in Bangladesh, analyze public perceptions regarding these services, assess potential opportunities for growth, and evaluate the specific implementation challenges faced by the country.

• Analysis of e-government components (G2C, G2B, G2G, G2E) and their current status in Bangladesh.
• Evaluation of public awareness and user attitudes toward government online services.
• Identification of socio-technical implementation barriers such as infrastructure, lack of skilled workforce, and political factors.
• Assessment of the role of e-government in promoting transparency, efficiency, and social well-being.

Excerpt from the Book

Summary of Chapters

1 RESEARCH BACKGROUND: Introduces the concepts of e-government, its global emergence, and the specific challenges faced by Bangladesh in adopting these technologies.

2 LITERATURE REVIEW: Explores existing academic research, global definitions of e-government, and detailed implementation hurdles specific to the Bangladesh context.

3 RESEARCH DESIGN AND METHODOLOGY: Details the systematic approach used for this study, including the positivist philosophy, survey-based data collection, and sampling strategies.

4 DATA ANALYSIS AND FINDINGS: Presents the results of the survey, offering statistical insights into public perception, usage patterns, and barriers to e-government adoption.

5 CONCLUSION AND RECOMMENDATIONS: Synthesizes the study findings and provides actionable recommendations for the government to improve e-government effectiveness.

Keywords

e-government, Bangladesh, ICT, public perception, digitalization, transparency, accountability, implementation challenges, infrastructure, digital divide, government services, governance, electronic administration, socio-technical barriers, public sector reform

Frequently Asked Questions

What is the core focus of this research?

The research focuses on evaluating the implementation and impact of e-government services in Bangladesh and understanding citizen perceptions towards these digital initiatives.

What are the primary thematic areas of this study?

The study covers e-government components (G2C, G2B, G2G, G2E), policy frameworks in Bangladesh, technological infrastructure, and social barriers such as corruption and lack of awareness.

What is the primary research objective?

The primary objective is to understand the current situation of e-government in Bangladesh, assess its opportunities, and evaluate the specific challenges preventing effective implementation.

Which scientific method is employed in this dissertation?

The research uses a quantitative methodology involving a structured survey distributed to students and service holders to gather empirical data.

What topics are covered in the main body of the work?

The main body includes a literature review of global and local e-government practices, a detailed research design, and an analysis of survey results regarding demographics, usage, and service effectiveness.

What are the key terms that characterize this work?

Key terms include Bangladesh, e-government, ICT, digital transformation, governance, transparency, and implementation challenges.

How does the lack of infrastructure impact e-government in Bangladesh?

The study notes that inadequate infrastructure and the lack of a centralized database are significant barriers that prevent the seamless delivery of digital public services.

What role do plans and strategies play in the failure of e-government projects?

The data analysis highlights that deficiencies in national planning and strategy are cited by a large majority of respondents as a primary challenge for successful e-government operation.

Why is there resistance to transitioning from paper-based systems?

The research indicates that both government employees and citizens have strong habits tied to traditional paper-based methods, creating a cultural hurdle to technological adoption.