Diplomarbeit, 2004
164 Seiten, Note: 1 (A)
CHAPTER 1 – INTRODUCTION
1.1. Problem statement
1.2. Significance of study
1.3. Methodology
1.4. Review of literature
CHAPTER 2 – OVEREVIEW OF A FESTIVAL
2.1. Definition of an event and festival tourism
2.2. The importance and complexity of a music festival
2.3. The effects of an event
2.3.1. Events are influencing the social and cultural life
2.3.2. Events and the environmental impact
2.3.3. Events and their sphere on tourism and economic
2.4. Wiesen – the festival place in Austria
CHAPTER 3 – ORGANIZATION OF A FESTIVAL
3.1. The organization and leadership style
3.2. Vision and mission statement
3.3. Aims and objectives
3.4. Managing of the festival
3.5. Human resources strategy
3.6. Stakeholders in these events
3.6.1. Participants and Spectators
3.6.2. The Host Community
3.6.3. Sponsors
3.6.4. The Media
3.6.5. The Co-Workers
CHAPTER 4 – FUNDING OF FESTIVALS
4.1. Budgeting
4.1.1. Cash Flow
4.1.2. Costing
4.1.3. Reducing costs and increasing income
4.2. Sponsorship
4.2.1. Culture sponsoring
4.2.2. Sponsoring in Austria
4.2.3. Sponsoring in Wiesen
CHAPTER 5 – MARKETING OF THE WIESEN FESTIVALS
5.1. Marketing definition
5.2. The importance of marketing in the music festival industry
5.3. MC Marketing
5.4. Marketing mix
5.5. Customer decision process
5.6. Consumer expectations
5.7. The target market
5.7.1. The Jazz Festival’s target group vs. the Kick Off’s target group
5.8. The festival tourist – Why does he visit a festival
5.8.1. Festival Promotion
5.9. SWOT analyse
5.8. The image of the Wiesen festivals
CHAPTER 6 – THE FESTIVALS TECHNICAL FEATURES
6.1. The stage
6.2. Power
6.3. Lights
6.4. Sound
CHAPTER 7 – THE FESTIVALS INFRASTRUCTURE WITH ITS BEST OUTCOME
7.1. Transportation
7.2. Parking space
7.3. Accommodation
7.4. Sanitary equipment
7.5. Catering inside the festival
7.6. Medical aid and safety
7.7. The infrastructure outside the festival
7.8. Waste Management
CHAPTER 8 – THE CUSTOMER AND THE ARTIST AS THE FESTIVAL MAIN ATTRACTION
8.1. Customer care
8.2. Problems with the crowd
8.3. Managing the crowd
8.4. Performers needs
CHAPTER 9 – EVALUATION
9.1. Evalution of the festival
9.2. Customer evaluation
CHAPTER 10 – CONCLUSION
This diploma project aims to provide a comprehensive analysis of the organizational and marketing structures required to successfully create and manage music festivals, with a specific focus on the Wiesen festival venue in Austria. The research addresses the complexities of event management, including indirect profitability, consumer satisfaction, infrastructure challenges, and the vital role of stakeholder management.
1.1 Problem Statements
Organizing an event or a festival can be quite an experience as hidden risks and obvious risks are likely to turn the event into an adventure.
An event or festival always features live performances, which means that the organizers can’t revise the performing acts in order to get it done properly.
Therefore, if an event is not correctly planned with reaching objects, staff planning, time planning, etc the organizers will fail badly.
Festivals in particular have a great influence on their surrounding. Due to the large number of people and the noise, which is created, it affects the people as well as the infrastructure outside the venue.
Consequently the neighbouring environment has to be involved, with the purpose of achieving the best outcome for all parties concerned.
Masses of people also increase dangerous risks for the organization itself. Alcohol and narrow places are the basis for chaos. The management has to be prepared for the worst and must also have to have alternative solutions at hand before the event starts.
CHAPTER 1 – INTRODUCTION: This chapter defines the core challenges of organizing music festivals and outlines the significance of proper planning to avoid common operational risks.
CHAPTER 2 – OVEREVIEW OF A FESTIVAL: It provides definitions of event tourism and explores the social, cultural, environmental, and economic impacts of hosting such festivals.
CHAPTER 3 – ORGANIZATION OF A FESTIVAL: This section details the organizational hierarchy, leadership strategies, human resource management, and the crucial role of different stakeholders.
CHAPTER 4 – FUNDING OF FESTIVALS: It discusses the financial aspects, specifically budgeting, cash flow management, and the vital strategies for cost reduction and sponsorship acquisition.
CHAPTER 5 – MARKETING OF THE WIESEN FESTIVALS: The focus here is on the marketing mix, consumer decision-making processes, target market segmentation, and the specifics of festival promotion.
CHAPTER 6 – THE FESTIVALS TECHNICAL FEATURES: This chapter covers the essential technical requirements for event success, including stage planning, power supply, lighting, and sound systems.
CHAPTER 7 – THE FESTIVALS INFRASTRUCTURE WITH ITS BEST OUTCOME: An analysis of the physical infrastructure, including transportation, parking, accommodation, sanitary facilities, and waste management.
CHAPTER 8 – THE CUSTOMER AND THE ARTIST AS THE FESTIVAL MAIN ATTRACTION: This part examines the importance of customer care and how to manage both the diverse audience and the specific needs of performing artists.
CHAPTER 9 – EVALUATION: This chapter outlines the necessity of post-event evaluation, utilizing feedback and surveys to measure satisfaction and improve future operations.
CHAPTER 10 – CONCLUSION: A summary of findings, highlighting the success of the Wiesen festivals and offering recommendations for further development and improved community collaboration.
Event Management, Music Festivals, Wiesen, Austria, Marketing Mix, Sponsoring, Organizational Structure, Festival Infrastructure, Consumer Satisfaction, Crowd Management, Human Resources, Waste Management, Financial Budgeting, Stakeholder Analysis, Tourism Impact.
The work examines the organizational and marketing structures required for the successful management of music festivals, with a specific case study of the Wiesen festival venue in Austria.
The key themes include event organization, festival funding (sponsoring/budgeting), marketing strategies, infrastructure and logistics, crowd management, and the specific requirements of both customers and performing artists.
The goal is to provide a comprehensive view of how music festivals are created and operated, offering an overview of necessary steps and strategies to overcome common challenges and ensure consumer satisfaction.
The primary research is based on interviews with organizers, journalists, and service providers, while secondary research incorporates existing literature on event management, industry magazines, and online resources.
The main sections delve into the practicalities of festival operations, including human resource strategies, technical features (sound, light, stage), logistics (parking, transport), and how the overall image of the venue is built.
Central terms include Event Management, Wiesen, Sponsoring, Marketing Mix, and Festival Infrastructure.
According to the document, the local government provides minimal financial support and has increased the "Lustbarkeitssteuer" (entertainment tax), which increases the difficulty for the organizers to remain competitive.
The "Raider" is a document submitted by the artist detailing all specific requirements, such as technical equipment, catering, and accommodation preferences, which helps the organizers prepare adequately to ensure artist satisfaction.
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