Diplomarbeit, 2004
157 Seiten, Note: 1.0
This research aims to define and measure Business Process Management (BPM) maturity within organizations. It seeks to develop a model that can be used as a diagnostic tool to assess current BPM maturity levels and guide organizations towards improvement. The model focuses on identifying key factors influencing BPM success and providing a framework for strategic progression.
1 Introduction: This chapter introduces the topic of Business Process Management (BPM) and its growing importance. It highlights the lack of understanding regarding BPM maturity and the need for a model to assess and improve it. The chapter establishes the research objectives and outlines the structure of the thesis, setting the stage for the subsequent investigation into developing a practical and applicable BPM maturity model.
2 Literature Review: This chapter provides a comprehensive overview of existing literature on Business Process Management, including definitions, classifications, lifecycle management, drivers, benefits, and implementation approaches. It explores critical success and failure factors, delving into the concept of "maturity" and analyzing various maturity models and approaches. The chapter culminates in a discussion of the gaps in existing models and how this research will contribute to a more comprehensive understanding of BPM maturity.
3 A-priori Business Process Management Maturity Model: This chapter details the development of a new BPM maturity model. It explains the model's purpose, defines maturity within the model's context, and outlines the criteria for measuring maturity. The chapter introduces the model's dimensions, including factors like information technology, culture, methodology, accountability, and performance, providing a detailed explanation of their interrelationships and how they contribute to overall BPM maturity. The chapter also explains the application and evaluation of the model, comparing it to existing benchmarks. The framework aims to provide a structured approach to diagnosing and improving BPM capabilities within organizations.
4 Research Methodology: This chapter outlines the research methodology employed to validate the proposed BPM maturity model. It details the chosen case study approach, explaining the unit of analysis, generalization strategy, and measures to ensure reliability and validity. The chapter describes the data collection and analysis methods used to assess the practicality and effectiveness of the model in real-world organizational settings. This methodological rigor underpins the credibility and applicability of the findings presented in the thesis.
Business Process Management (BPM), BPM Maturity, Maturity Model, Organizational Change, Process Improvement, Diagnostic Tool, Case Study, Methodology, Accountability, Performance, Information Technology, Culture.
This document provides a comprehensive preview of a thesis focused on developing and validating a new Business Process Management (BPM) maturity model. It includes the table of contents, research objectives, key themes, chapter summaries, and keywords. The purpose is to offer a structured overview of the research and its findings for academic use.
The key themes revolve around defining and measuring BPM maturity within organizations. The research aims to develop a diagnostic model to assess current BPM maturity levels and guide organizations towards improvement. Key aspects include identifying factors influencing BPM success, creating a framework for strategic improvement, and linking BPM maturity to organizational benefits.
The thesis is structured into four main chapters: Chapter 1 (Introduction) sets the context and objectives. Chapter 2 (Literature Review) examines existing BPM literature and maturity models. Chapter 3 (A-priori Business Process Management Maturity Model) details the development of the proposed new model. Chapter 4 (Research Methodology) outlines the methodology used to validate the model.
The thesis proposes a new, four-dimensional BPM maturity model. This model aims to provide a structured approach to diagnosing and improving BPM capabilities by considering factors such as information technology, culture, methodology, accountability, and performance. The model offers criteria for measuring maturity and a framework for strategic progression.
The model's validity is assessed through a case study approach. The research methodology chapter details the unit of analysis, generalization strategy, and measures taken to ensure reliability and validity. Data collection and analysis methods are employed to assess the model's practicality and effectiveness in real-world organizational settings.
The key contributions are the development of a novel four-dimensional BPM maturity model, a structured methodology for its application and validation, and insights into the critical factors influencing BPM success and failure within organizations. The model aims to provide a practical diagnostic tool for organizations seeking to improve their BPM capabilities.
The keywords include Business Process Management (BPM), BPM Maturity, Maturity Model, Organizational Change, Process Improvement, Diagnostic Tool, Case Study, Methodology, Accountability, Performance, Information Technology, and Culture.
This document is intended for academic use, supporting analysis of themes within a structured and professional manner. It serves as a preview of the complete thesis.
The complete thesis is not included in this preview. Further information on accessing the complete work would need to be sought from the relevant publishing company or academic institution.
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