Employee perception of the effectiveness of communication patterns in organizations

Table of Contents

CHAPTER ONE

1.0 INTRODUCTION

1.1 BACKGROUND OF THE STUDY

1.2 HISTORICAL BACKGROUND

1.3 STATEMENT OF THE PROBLEM

1.4 OBJECTIVES OF THE STUDY

1.5 RESEARCH QUESTIONS

1.6 RESEARCH HYPOTHESES

1.7 SIGNIFICANCE OF THE STUDY

1.8 SCOPE AND LIMITATION OF THE STUDY

1.9 ASSUMPTIONS OF THE STUDY

1.10 THEORETICAL FRAMEWORK

1.11 CONCEPTUAL FRAMEWORK.

CHAPTER TWO

REVIEW OF RELATED LITERATURE

2.0 INTRODUCTION

2.1 HUMAN RESOURCE MANAGEMENT

2.2 MEDIA OF COMMUNICATION

2.2.1 Written communication

2.2.2 Oral communication

2.2.3 Non-verbal communication

2.2.4 Audio-visual media

2.2.5 Effective communication

2.2.6 Communication and organizational structure

2.3 DIRECTION OF COMMUNICATION FLOW

2.3.1 Downward Communication

2.3.2 Upward Communication

2.3.3 Horizontal Communication

2.3.4 The Grapevine

2.4 EMPLOYEE RELATIONS IN COMMUNICATION

2.5 COMMUNICATION AND THE ACHIEVEMENT OF OBJECTIVES

2.6 CONSULTATION AND COMMUNICATION

2.7 SUMMARY

CHAPTER THREE

RESEARCH DESIGN AND METHODOLOGY

3.0 INTRODUCTION

3.1 RESEARCH DESIGN

3.2 STUDY AREA

3.3 STUDY POPULATION

3.4 SAMPLING PROCEDURES

3.5 DATA COLLECTION INSTRUMENTS

3.5.1 Questionnaires

3.5.2 Observation Schedule

3.5.3. Interviews

3.6. VALIDITY

3.7 RELIABILITY

3.8 PILOTING

3.9 PROCESS OF DATA COLLECTION

3.10 DATA ANALYSIS

3.11. SUMMARY

CHAPTER FOUR

DATA PRESENTATION, ANALYSIS AND INTERPRETATION

4.0 INTRODUCTION

4.1 DATA OF THE STUDY POPULATION

4.2 AWARENESS OF COMMUNICATION PATTERNS

4.3 PATTERNS OF COMMUNICATION

4.3.1 The patterns commonly Used

4.3.2 Employee involvement in Communication

4.3.3 The rating of communication patterns in the organization

4.3.4 Flow of information in the organization

4.4 DOWNWARD COMMUNICATION

4.4.1. Oral communication

4.4.2 Written communication

4.4.3 Audio-visual communication

4.4.4 Upward Communication modes

4.4.5 Horizontal communication

4.4.6 Various modes of horizontal communication and grapevine

The graph below shows the responses regarding horizontal communication;

4.5 DATA ANALYSIS ON THE VARIOUS STUDY HYPOTHESES

4.5.1 Hypothesis one

4.5.1a Perception of communication patterns against employee participation

4.5.2 Hypothesis two

4.5.2a Rating of communication patterns against awareness

4.5.3 Hypothesis three

4.5.3a Perception of communication patterns against service delivery

CHAPTER FIVE

SUMMARY OF THE FINDINGS, CONCLUSIONS AND RECOMMENDATIONS

5.0 INTRODUCTION

5.1 TO ESTABLISH THE PATTERNS OF COMMUNICATION USED IN THE ORGANIZATION

5.2 TO DETERMINE EMPLOYEE AWARENESS OF COMMUNICATION PATTERNS AND THE EVALUATION OF ITS EFFECTS ON SERVICE DELIVERY.

5.3 CONCLUSIONS

5.4 RECOMMENDATIONS

5.5 SUGGESTIONS FOR FURTHER RESEARCH

Research Objectives & Topics

The research investigates the employee perception regarding the effectiveness of communication patterns within the Kenya Seed Company, focusing on how these patterns influence service delivery and organizational performance.

• Analysis of existing communication patterns (downward, upward, horizontal, diagonal).
• Evaluation of employee awareness and usage of communication channels.
• Assessment of the link between communication patterns and service delivery effectiveness.
• Identification of barriers to effective communication within the organization.
• Proposals for structural improvements to enhance two-way communication.

Excerpt from the Book

Summary of Chapters

CHAPTER ONE: Introduces the research topic, background of the study, the specific problem at Kenya Seed Company, and the research objectives and hypotheses.

CHAPTER TWO: Reviews literature regarding human resource management and media of communication, exploring how different patterns and directions of information flow impact organizational success.

CHAPTER THREE: Details the research methodology, including the descriptive survey design, sampling procedures, and data collection instruments like questionnaires and observation.

CHAPTER FOUR: Presents the analysis of collected data, including the evaluation of specific communication patterns and the testing of the study's hypotheses using statistical techniques.

CHAPTER FIVE: Summarizes the findings, draws conclusions regarding the effectiveness of communication within the organization, and provides recommendations for management and future research.

Keywords

Communication Patterns, Organizational Communication, Human Resource Management, Service Delivery, Employee Perception, Downward Communication, Upward Communication, Horizontal Communication, Feedback, Organizational Structure, Employee Participation, Kenya Seed Company, Communication Effectiveness, Management Relations, Information Flow

Frequently Asked Questions

What is the core focus of this research?

The research examines the effectiveness of organizational communication patterns at the Kenya Seed Company, specifically how employees perceive these patterns and their impact on service delivery.

What are the primary themes discussed in the study?

The study centers on human resource management, communication media (written, oral, non-verbal), communication flow directions, and the role of organizational structure in facilitating effective message exchange.

What is the main objective of the thesis?

The primary objective is to investigate employee perceptions of the existing communication practices and to determine how these patterns influence organizational effectiveness.

Which research methodology was applied?

The study utilized a descriptive survey design, employing quantitative data collection through questionnaires and qualitative insights via observation and interview schedules.

What does the main body of the work cover?

It covers theoretical frameworks, a review of existing literature on communication, the specific research design used, and an empirical analysis of communication patterns found within the Kenya Seed Company.

Which keywords characterize this work?

Key terms include Communication Patterns, Human Resource Management, Service Delivery, Employee Perception, and Organizational Communication.

How does the "kite orientation model" influence the study?

It acts as the theoretical framework, emphasizing two-way, interactive communication and the importance of maintaining an equilibrium within the organizational environment through effective information sharing.

What conclusion does the author reach regarding the communication at Kenya Seed Company?

The author concludes that despite the existence of formal channels, the current communication is largely perceived as ineffective and one-way, often functioning primarily as instructions rather than true dialogue.