Tourism and hospitality training among Botswana’s tertiary institution. A stakeholder perspective

Table of Contents

CHAPTER ONE

1.2 Background of the study

1.3 Problem Statement

1.4 Objectives of the study

1.5 Research questions

1.6 Significance of the study

1.7 Purpose of the study

1.8 Delimitations of the Study

1.9 Limitations of the study

1.10 Methodology

1.11 Definition of terms

1.12 Summary

CHAPTER TWO

2.1 Introduction

2.2 History of tourism and training

2.3 Forms of tourism and education training: A global overview

2.4 Tourism education and training from the developed world

2.5 A review of studies on tourism training from the developing countries

2.6 A study on tourism education and training

2.8 Implications of the literature review

2.9 Summary

CHAPTER THREE

3.1 Introduction

3.2 Rationale for empirical Study

3.3 Research design

3.5 Sampling and sampling procedures

3.5.1 Research Methodology

3.5.2 Target Population

3.5.3 Sampling procedure

3.5.4 Sampling frame

3.6 Sources of data

3.6.1 Primary data

3.6.2 Secondary Data

3.7 Data Collection Methods and Instruments

3.8 Data Validity and Reliability

3.9 Data analysis

3.10 Statement of Research Ethics

3.11 Summary

CHAPTER FOUR

4.1 Introduction

4.2 Response rate

Table 4.1 Responses to questionnaires

Table 4.2 Profile on interviewees

4.3 Demographic Characteristics of respondents

Figure 4.1 Responses to questionnaires from students and industry staff

4.4 Perceptions of stakeholders on the strengths of tourism and hospitality training among Botswana’s tertiary institutions

4.5 Perceptions of stakeholders on the weaknesses of tourism and hospitality training among Botswana’s tertiary institutions

4.6 Challenges faced by tourism and hospitality tertiary institutions in delivering tourism training in Botswana

4.8 Aim of tourism and hospitality programmes

Table 4.3 Programme aims

4.9 Strategies that may be adopted in order to improve the quality of tourism and hospitality training among Botswana’s tertiary institutions

4.10 Summary

CHAPTER FIVE

5.1 Introduction

5.2 Achievement of objectives

5.3 Summary

5.4 Conclusions

5.5 Recommendations

5.6 Suggestion for future research

Research Objective and Scope

This study aims to appraise tourism and hospitality training in Botswana’s tertiary institutions by identifying existing gaps between curriculum offerings and the actual manpower needs of the industry. The research seeks to assess stakeholder perceptions, identify challenges, and provide actionable recommendations to improve training quality and graduate employability.

• Stakeholder perspectives on training strengths and weaknesses.
• Challenges faced by tertiary institutions in delivering effective tourism and hospitality training.
• The mismatch between academic curriculum and industrial manpower requirements.
• Strategic recommendations for curriculum enhancement and stakeholder collaboration.

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Summary of Chapters

CHAPTER ONE: This chapter introduces the study's background, problem statement, objectives, and research questions regarding tourism and hospitality training in Botswana.

CHAPTER TWO: This chapter reviews global and regional literature on tourism education, comparing the history and development of training models across various nations.

CHAPTER THREE: This chapter outlines the qualitative research methodology, including research design, data collection instruments, and the rationalization of empirical study methods.

CHAPTER FOUR: This chapter presents the data collected through questionnaires and interviews, providing analysis on graduate competency and stakeholder perspectives.

CHAPTER FIVE: This chapter provides conclusions based on the research findings and proposes specific recommendations for improving tourism education quality in Botswana.

Keywords

Tourism, Hospitality, Tertiary Education, Curriculum, Stakeholder Perspective, Botswana, Industrial Attachment, Vocational Training, Employability, Skill Gap, Human Capital, Training Needs, Qualitative Research, Management, Competency.

Frequently Asked Questions

What is the primary focus of this dissertation?

The dissertation assesses the effectiveness of tourism and hospitality training programs in Botswana's tertiary institutions from the perspective of students, trainers, and industry stakeholders.

What are the central themes discussed in the research?

The central themes include curriculum alignment, industry demand, the quality of graduates, the role of industrial attachments, and the impact of theoretical versus practical training methods.

What is the main research objective?

The primary objective is to identify the gap between current academic training and the actual manpower needs of the tourism and hospitality industry to improve graduate competitiveness.

Which methodology was employed for this study?

The study adopted a qualitative survey research design, utilizing semi-structured interviews and open-ended questionnaires to elicit detailed stakeholder perceptions.

What does the main body cover?

The main body covers a comprehensive literature review on global tourism training models, the specific educational landscape in Botswana, data analysis of respondent feedback, and a conclusion with recommendations.

Which keywords define this work?

Key terms include tourism education, vocational training, stakeholder perspectives, skill gaps, industrial attachment, and curriculum development.

Why are graduates in Botswana facing challenges in the labor market?

Findings suggest a mismatch between theoretical academic instruction and the practical, hands-on skills required by the hospitality industry, leading to a shortage of ready-to-work graduates.

How does the author suggest bridging the industry-academia gap?

The author recommends enhanced collaboration between training institutions and the tourism industry, introducing dual education systems, and ensuring curriculum content is updated based on consultative feedback.