Analysis on the Dimensions of Emotional Intelligence. Managers in an Industry of Governmental Service in Puerto Rico

Table of Contents

CHAPTER I

Introduction

Intelligence

Multiple intelligences

Emotional intelligence

Final Reflection

Intention of the Study

Justification of the Study

Problem of Investigation

Terms of the Study

CHAPTER II

Revision of Literature

CHAPTER III

Method

Theoretical frame

Design

Sample

Instrument

Translation of the Instrument

Validity of content

Determination of trustworthiness

Procedure

CHAPTER IV

RESULTS

CHAPTER V

DISCUSSION

Research Objectives and Key Topics

The primary objective of this dissertation is to analyze the seven dimensions of emotional intelligence based on the Genos model among managers in the governmental service industry in the metropolitan area of San Juan, Puerto Rico. Furthermore, the study explores potential relationships between these emotional intelligence dimensions and demographic variables such as gender and management level.

• The evolution and definition of intelligence, multiple intelligences, and emotional intelligence.
• The application of emotional intelligence within organizational and leadership contexts.
• The use of the Emotional Intelligence Self-Assessment Version to measure specific emotional competencies.
• The analysis of statistically significant differences in emotional skills based on gender and organizational position.
• The role of emotional intelligence in improving organizational climate and leadership effectiveness.

Excerpt from the Book

Summary of Chapters

CHAPTER I: This chapter introduces the theoretical foundations of intelligence, multiple intelligences, and emotional intelligence, while outlining the research intent, justification, and specific problems of the study.

CHAPTER II: This section provides a comprehensive review of literature examining previous studies on emotional intelligence, leadership styles, and their impact on organizational performance.

CHAPTER III: This chapter outlines the quantitative research methodology, including the design, sampling techniques, the instrument used, and the procedures for validation and data collection.

CHAPTER IV: This chapter presents the statistical results of the survey, detailing the descriptive statistics of the sample and the findings regarding the hypotheses related to gender and management levels.

CHAPTER V: This final chapter discusses the research findings, offers an interpretation of the results in relation to the hypotheses, identifies study limitations, and proposes recommendations for future research.

Keywords

Emotional Intelligence, Leadership, Governmental Service, Management, Genos Model, Emotional Self-Awareness, Organizational Climate, Gender Differences, Psychometrics, Quantitative Research, Multiple Intelligences, Professional Competencies, Human Resources, Performance, Self-Management.

Frequently Asked Questions

What is the core focus of this dissertation?

The dissertation focuses on analyzing the dimensions of emotional intelligence among managers working within the governmental service industry in Puerto Rico, specifically in the San Juan metropolitan area.

What are the central themes of this research?

Central themes include the relationship between emotional intelligence and leadership, the validation of the Emotional Intelligence Self-Assessment Version, and how demographic factors like gender and management level relate to emotional competencies.

What is the primary goal of the study?

The primary goal is to determine if specific dimensions of emotional intelligence are present in the sample group and if these dimensions vary significantly based on the gender and the management level of the participants.

Which scientific method is utilized?

The research utilizes a quantitative, pre-experimental exploratory approach to determine the presence of emotional intelligence dimensions and analyze potential correlations with independent variables.

What does the main body of the work cover?

The work covers the conceptual evolution of intelligence, a review of existing literature on emotional intelligence in leadership, the methodological steps for instrument translation and validation, and the analysis of collected data.

Which keywords best characterize the study?

Keywords include Emotional Intelligence, Leadership, Governmental Service, Management, Organizational Climate, and Psychometric Validation.

How was the instrument for this study validated?

The study used a group of 10 expert judges with masters in Industrial Organizational Psychology to validate the content, calculated via Lawshe's method, to ensure the translated instrument maintained construct validity.

Did the study find significant differences in emotional intelligence based on gender?

The findings indicated significant differences by gender in the skill of emotional self-awareness and emotional awareness of others, but no significant differences were found in several other dimensions like emotional expression or emotional reasoning.