Diplomarbeit, 2008
130 Seiten, Note: 1
1 Introduction
1.1 Purpose
1.2 Research Question
1.3 Scientific Method
1.4 Structure
2 Fundamentals of Project Management
2.1 Definition of the term Project
2.1.1 Project goals
2.1.2 Project types
2.2 Definition of the term Management
2.3 Definition of the term Project Management
2.4 Suitable Organizational Structures
2.4.1 Line Staff Organization
2.4.2 Pure Project organization
2.4.3 Matrix Project Organization
3 Project Phases
3.1 Defining the Project
3.2 Planning of the Project
3.2.1 Planning of Performance
3.2.2 Planning of Quality
3.2.3 Planning of Deadlines
3.2.4 Planning of Resources & Costs
3.2.5 Planning of Risk
3.3 Carrying out and Controlling of the Project
3.4 Ending of the Project
4 Project Teams
4.1 Fundamentals
4.2 Composition
4.2.1 The Role of the Project Manager
4.2.1.1 Selection criteria
4.2.1.2 Challenge - Time management
4.2.2 The Role of the Project Team Members
5 International Projects
5.1 Specific Characteristics
5.2 Potential barriers for International Project Teams
5.2.1 Economic barriers
5.2.2 Judicial & political barriers
5.2.3 Cultural barriers
5.2.3.1 Culture – a complex concept
5.2.3.2 The MBI Approach – a helpful measure
5.2.3.3 Intercultural competence
5.2.4 Communication barriers
5.2.4.1 Pros and Cons of communication channels
5.2.4.2 Communication problems
5.2.4.3 Conflict resolution
5.2.5 Particular barriers
5.2.5.1 Contractual agreements
5.2.5.2 Leadership style
5.2.5.3 Others
5.3 Recommended course of action
6 Practical Input
6.1 Waagner Biro Holding AG
6.1.1 General Information
6.1.2 Common barriers for PM at Waagner Biro
6.2 NXP Semiconductors
6.2.1 General Information
6.2.2 Common barriers for PM at NXP Semiconductors
6.3 Bombardier Transportation Austria GmbH & Co KG
6.3.1 General Information
6.3.2 Common barriers for PM at Bombardier Transportation
6.4 Next Level Consulting
6.4.1 General Information
6.4.2 Common barriers identified by a consultant at NEXT LEVEL
6.5 Major findings of Practical Input
7 Conclusion
7.1 Connection of theoretical and practical observations
7.2 Outlook
The thesis aims to analyze the various barriers that international project teams face, focusing specifically on "soft factors" such as culture, communication, and leadership, which often impede successful project completion despite being frequently overlooked. It seeks to provide a theoretical framework and practical insights into overcoming these challenges to improve project success rates.
5.2.3.1 Culture – a complex concept
By definition, culture is made up of pervasive and shared beliefs, norms and values that guide a person through every day’s life. (Cullen/Parboteeah (2005) p. 43) In fact, cultural differences dispose of the greatest potential to hinder effective interaction within the team. Cultural differences concern the so-called elements of culture, which are for example language, non-verbal language, religion, certain values and attitudes and individual differing manners and customs. (Czinkota/Ronkainen (2002) p. 62) In addition, the material elements of culture, which result from technology and are characterized by the way a society organizes its economic activity, are of concern as well. Material culture elements include issues such as aesthetics, a culture’s definition of what constitutes good taste for example, education and social institutions.
Indeed culture is composed of three different levels, which are of national, business, occupational and organizational nature. As the term “national culture” already implies, it refers to the dominant culture existing within the boundaries of a nation state. This level of culture includes for example religious beliefs, education, family, politics, law and economics. The second level of culture is called business culture; it is largely influenced by the national culture but is more concerned with the values, norms and beliefs affecting all aspects of work and organizational life. Finally distinct cultures can also emerge around work roles and organizations. This is where the so-called occupational culture kicks in. This cultural level are the norms, values and ways of behaving that are expected from people in certain occupations, irrespective of their organizational employer. Last but not least, organizational culture refers to the set of beliefs and values that are commonly shared by the members of a particular organization. It is however often the case that within different departments and divisions diverse subcultures are developed in turn as well. (Cullen/Parboteeah (2005) pp. 46 ff.) By being informed about the different levels of culture, its actual complexity and potential impacts shall be realized.
1 Introduction: Defines the thesis’s scope, research question, and methodology, focusing on the need to adapt traditional project management for the challenges of international teams.
2 Fundamentals of Project Management: Provides an overview of core project management concepts, goals, and organizational structures.
3 Project Phases: Details the standard life cycle of a project, from initiation and definition through planning, execution, and project termination.
4 Project Teams: Explores the role and composition of project teams, with a special emphasis on the responsibilities and selection criteria for project managers.
5 International Projects: Identifies the specific characteristics of international projects and categorizes the barriers—economic, political, cultural, and communication—that impact their success.
6 Practical Input: Presents findings from case studies with project managers at Waagner Biro, NXP Semiconductors, Bombardier Transportation, and a specialized consultant.
7 Conclusion: Summarizes the thesis’s insights, linking theoretical observations with practical evidence to emphasize the necessity of managing "soft factors" for project success.
International project management, Project teams, Cultural barriers, Communication barriers, Soft factors, Leadership style, Conflict resolution, Risk management, Organizational structure, Soft skills, Global collaboration, Project success, Psychosocial factors, Intercultural competence, Virtual teams.
The thesis focuses on identifying and analyzing the diverse spectrum of barriers that hinder the successful completion of international projects, with a particular emphasis on psychosocial or "soft" factors.
The key themes include the impact of culture, communication, and leadership styles on project management, as well as how organizations can overcome these challenges through strategic planning and team preparation.
The research question asks: "Which spectrum of barriers is significantly impeding and challenging the successful operation of international project teams?"
The research is based on a hermeneutic approach involving extensive literature review and an empirical investigation involving interviews with experienced project managers in practice.
The main body covers the theoretical fundamentals of project management, project phases, the composition of project teams, a deep dive into various types of barriers (economic, judicial, cultural, communication), and practical insights from specific companies.
The study is characterized by terms such as international project management, soft barriers, cultural competence, and cross-border collaboration.
The research indicates that cultural differences create "soft barriers" that, while often neglected, can paralyze international teams if not addressed through strategies like the MBI approach (mapping, bridging, integrating).
Communication tools are essential for geographically dispersed teams, but their usage must be adapted to the complexity of the task to avoid misinterpretations and ensure that the right level of "richness" is utilized.
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