Bachelorarbeit, 2018
77 Seiten, Note: 1,0
Medien / Kommunikation - Public Relations, Werbung, Marketing, Social Media
1. Introduction
1.1 Background and Motivation
1.2 Relevance of the Research Topic
1.3 Research Question and Objectives
1.4 Structure and Research Strategy
2. Influencer Marketing
2.1 Definition
2.2 Types of Influencers
2.3 Impact Models
2.3.1 Source-Credibility Model
2.3.2 Source-Attractiveness Model
2.3.3 Match-Up Hypothesis
2.3.4 Meaning-Transfer Model
2.4 Legal Regulations concerning Sponsored Content on Social Media
2.5 Relationship Management: Grounds for Influencer-Consumer Relationships
2.5.1 Network Coproduction Model
2.5.2 Mimicry-Social Relationship
2.5.3 Trust
2.5.3.1 Comparison of Trust Definitions
2.5.3.2 Theories of Trust
2.5.3.3 Conceptualization and Operationalization
2.6 Summary and Consequences for the Research Question
2.7 Conceptual Model
2.8 Further developed Research Question
3. Methodology
3.1 Measurement Instrument and its Method
3.2 Research Design
3.3 Conduction of Questionnaires
3.3.1 Pre-Tests
3.3.2 Process
3.4 Analysis and Results
3.4.1 Exploratory Factor Analysis
3.4.2 Reliability Analysis
3.4.3 Multiple Regression Analysis
3.4.4 Summary of the Results and Relevance for the Research Question
4. Discussion
4.1 Discussion of Results
4.2 Limitations
4.3 Implications for the Business World
The primary aim of this thesis is to develop a robust measurement instrument to determine the credibility of influencers within the current digital environment. By conducting an extensive literature review and empirical research, the study seeks to identify the underlying trust factors that influence consumer product preferences and buying decisions, providing marketers with a reliable, evidence-based tool for the influencer-selection process.
1.1 Background and Motivation
With the rise of SMPs as opinion forming media, companies – especially in the beauty, fashion, health and food industry – increasingly count on social media strategies to attract the consumers interest and in the long term, trigger a buying decision. However, this is a challenging goal, as potential customers are overflooded with information on a daily basis. In 2016, around 66,000 photos were uploaded just on the social media platform Instagram within one minute. (Allen, 2017) Besides searching for relevant information in the seemingly endless pool of texts, pictures and videos, today’s highly digitalized world allows consumers to freely share opinions within the online community. This status quo leads to the development of the word-of-mouth (WOM) communication into a new, electronically form (eWOM). (Brady & Lerigo-Jones, 2017) As research indicates, consumers trust each other more than businesses when evaluating the personal value of a product or service. (Lee & Koo, 2012) “Consumers’ reluctance to trust brands has paved the way for consumers to establish themselves as social media personalities, generating a large online following of peers that they can influence through their opinions.” (Brady & Lerigo-Jones, 2017, p. 1) According to Forbes, the top thirty social media influencers within the beauty, fitness and home industries have a combined reach of 250 million people.
1. Introduction: This chapter highlights the rising importance of Influencer Marketing (IM) and defines the research gap concerning the measurement of influencer credibility in a digitalized landscape.
2. Influencer Marketing: Provides a theoretical foundation covering influencer definitions, impact models, legal aspects of sponsored content, and the complex, multi-dimensional construct of trust.
3. Methodology: Details the sequential research strategy used to develop the measurement scale, including the qualitative pre-study and the quantitative survey (n=343) analyzed via SPSS and Exploratory Factor Analysis.
4. Discussion: Discusses the research findings, outlines study limitations, and derives practical implications for business marketers aiming to optimize their influencer selection and campaign strategies.
Influencer Marketing, Relationship Management, Measuring Credibility, Credibility, Trust, Social Media Platforms, Source-Credibility Model, Exploratory Factor Analysis, Product Preference, Buying Decisions, Consumer Behavior, Online Social Networks, Digital Marketing, Quantitative Analysis, Trustworthiness
The paper focuses on creating a reliable measurement instrument to quantify influencer credibility. It investigates how this credibility impacts consumer behavior and provides a structured framework for brand managers to evaluate influencers.
Central themes include Influencer Marketing (IM), the theoretical construct of trust, the impact of sponsored content, the development of relationship management, and the statistical validation of credibility scales.
The research asks how the credibility of influencers interacting in the current online environment can be measured, and which specific underlying trust factors affect consumers' product preferences and buying decisions.
The author utilized a sequential exploratory research design, starting with a qualitative questionnaire to refine items, followed by a large-scale quantitative survey (n=343) subjected to Exploratory Factor Analysis (EFA) and Multiple Regression Analysis (MRA).
The main body examines current academic impact models of IM, legal regulations for disclosure, the "Mimicry-Social Relationship" construct, and various trust theories (deterrence-based, knowledge-based, and identification-based).
Key terms include Influencer Marketing, Measuring Credibility, Trustworthiness, Relationship Management, Consumer Preferences, and Exploratory Factor Analysis.
It describes a feigned social connection where influencers mimic genuine social relationships to gain a competitive advantage, which in turn influences how consumers perceive them as trustful acquaintances.
The MRA showed that buying decisions are significantly affected by "occupation-specific competencies" and "trustworthiness," though these factors only account for 20% of the variance, suggesting other unknown factors are also at play.
They represent the most stable and impactful factor in the developed measurement scale, indicating that modern influencers need more than just general attractiveness to effectively drive product preferences.
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