Bachelorarbeit, 2017
72 Seiten, Note: 1,0
This bachelor thesis aims to investigate trust transfer in the sharing economy through a survey-based approach. The study explores the mechanisms by which trust in one entity, such as a platform, can be transferred to another, such as a service provider.
Key concepts explored in this thesis include trust transfer, sharing economy, online platforms, trust dimensions (e.g., competence, integrity, benevolence), research model, survey methodology, and empirical analysis. The study focuses on understanding how trust in one entity can be transferred to another in the context of sharing economy platforms and services.
Trust transfer refers to the mechanism where trust established in one context (like a platform) is carried over to another (like a specific service provider).
The study validates ability (competence), benevolence, and integrity as the core dimensions of trust.
The research shows that imported ratings from other platforms significantly and positively affect the perceived reputation of a new provider.
It allows new users to join platforms without having to build their reputation from scratch, facilitating quicker adoption of sharing economy services.
Perceived reputation and perceived social presence are key factors that directly affect trust in a service provider.
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