Bachelorarbeit, 2016
51 Seiten, Note: 1,7
The goal of this thesis is to provide a comprehensive overview of the current state of research regarding the impact of visual appearance on ease of use (EOU) perceptions and their influence on innovation adoption. Additionally, it will explore potential boundary conditions that could hinder this effect.
The main keywords and focus topics of this thesis include: ease of use, usability, visual perception, innovation adoption, product design, judgment heuristics, boundary conditions, and managerial implications.
Visual appearance often serves as an intuitive judgment heuristic. Consumers use design cues to form a first impression about how easy a product will be to use before they actually test its functionality.
Reducing the usage uncertainty associated with an innovation is key to consumer acceptance. If a product appears difficult to use, it may lead to higher return rates and lower brand loyalty.
Boundary conditions are specific factors or situations that might inhibit or mitigate the effect of visual appearance on ease of use perceptions.
Design provides valuable inferences about category membership, correct usage, and expected performance, making it one of the most important determinants of new product performance.
Omitting usability in favor of extra features can lead to heightened complexity, which may translate into delays in product usage and decreased customer satisfaction.
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