The situation of e-consumer protection under Rwandan law. The case of consumer redress in cross-border dealings

Table of Contents

• GENERAL INTRODUCTION
• Background and interest of the research
• Research problem
• Research questions
• Research objectives
• Research methodology
• Scope of the study
• Structure of the study
• CHAPTER I: CURRENT LEGAL FRAMEWORK OF E-CONSUMER REDRESS IN RWANDA
• PORTRAYAL OF E-CONSUMER REDRESS
• LEGAL FRAMEWORK OF E-CONSUMER REDRESS IN RWANDA
• COMPETITION AND CONSUMER PROTECTION LAW
• OTHER AUTHORITIES
• MECHANISMS
• ASSESSMENT OF THE SUITABILITY AND ADEQUACY OF EXISTING REDRESS
• CHAPTER II: THE RELIEF OF RWANDAN PRIVATE INTERNATIONAL LAW TO THE CONFLICTS OF LAWS AND JURISDICTIONS ARISING FROM CROSS-BORDER E-COMMERCE
• CONFLICT OF LAWS
• CONFLICT OF JURISDICTIONS
• PANACEA OF RWANDAN PRIVATE INTERNATIONAL RULES FOR JURISDICTIONAL ISSUES
• ASSESSMENT OF THE ADEQUACY OF RWANDAN JURISDICTIONAL RULES

Objectives and Key Themes

This dissertation analyzes the situation of e-consumer protection under Rwandan law, particularly focusing on the challenges of consumer redress in cross-border dealings. The main objective is to assess the adequacy and suitability of existing legal frameworks and mechanisms for resolving e-commerce disputes involving Rwandan consumers.

• The legal framework for e-consumer protection in Rwanda
• The effectiveness of existing redress mechanisms for e-commerce disputes
• The impact of cross-border e-commerce on consumer rights
• The application of Rwandan private international law to conflicts of laws and jurisdictions arising from cross-border e-commerce
• The potential for alternative dispute resolution (ADR) in resolving e-commerce disputes

Chapter Summaries

Chapter I provides a comprehensive overview of the legal framework governing e-consumer redress in Rwanda. It examines the Competition and Consumer Protection Law (LCCP) and other relevant authorities, highlighting the mechanisms available for consumers to seek redress. This chapter also analyzes the adequacy of existing mechanisms in addressing the specific challenges of e-commerce disputes.

Chapter II explores the application of Rwandan private international law to conflicts of laws and jurisdictions arising from cross-border e-commerce. This chapter analyzes the rules governing choice of law and jurisdiction, highlighting their relevance to e-commerce transactions. It also assesses the efficacy of these rules in resolving disputes involving Rwandan consumers in cross-border e-commerce scenarios.

Keywords

This dissertation focuses on e-consumer protection, cross-border e-commerce, consumer redress, dispute resolution, Rwandan law, private international law, choice of law, jurisdiction, competition and consumer protection, alternative dispute resolution (ADR), and online dispute resolution (ODR).