Doktorarbeit / Dissertation, 2020
199 Seiten, Note: n/a
This quantitative correlational study aimed to investigate the relationship between self-talk and communication apprehension among police officers in a western city police department. The study sought to understand how police officers utilize self-talk to manage their apprehension in communication with the public. It was conducted within the framework of the communication accommodation theory, which posits that individuals adjust their communication based on the context and their perceptions of the other party.
The research focuses on communication apprehension, self-talk, police officers, public speaking, communication accommodation theory, and police-public interactions. The study explores the relationship between these concepts and provides insights into how police officers use self-talk to manage their communication apprehension.
Research suggests that police officers use internal dialogue (self-talk) to mitigate anxiety and adjust their communication style when interacting with the public.
CA is the level of fear or anxiety an individual experiences in real or anticipated communication with others, which can impact performance in law enforcement.
CAT posits that individuals adjust their speech and non-verbal behaviors to either minimize or emphasize differences between themselves and their conversation partners.
The study found that high self-talk usage is generally associated with lower scores of communication apprehension among the sampled police officers.
It is crucial for gaining public trust, managing perceptions, team collaboration, and de-escalating situations involving mental illness or stereotypes.
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