Masterarbeit, 2016
108 Seiten, Note: 2.1
Medien / Kommunikation - Public Relations, Werbung, Marketing, Social Media
1.0 Introduction
1.1 Background for choosing this topic
1.2 Problem discussion
1.3 Purpose
1.4 Research question
1.5 Delimitation
1.6 Disposition
2.0 Literature review
2.1 Luxury definition
2.2 Seven P’s
2.2.1 Product
2.2.2 Price
2.2.3 Place
2.2.4 Promotion
2.2.5 People
2.2.6 Process
2.2.7 Physical Evidence
2.3 Building a strong customer based brand equity
2.3.1 Brand equity
2.3.2 The Customer based brand equity model
2.3.3 ‘Lovemarks’ concept
2.4 Customer Profile and positioning
2.4.1 Luxury good consumption in Europe
2.4.2 Consumer behaviour
2.4.3 Luxury perception measurement tools
2.4.4 Focus on Chinese consumers
2.4.5 Brands segmentation and positioning
2.5 Strategic steps
2.5.1 Brand affirmation
2.5.2 Brand consolidation
2.5.3 Brand expansion
3.0 Methodology
3.1 Research Questions and Hypotheses
3.3 Research Approach
3.2 Research Philosophies
3.4 Research Purpose
3.5 Research Strategy
3.6 Methods
3.7 Timing
4.0 Data design
4.0.1 Focus group design
4.0.2 Online survey design
4.1 Validity and reliability
4.1.1 Focus group
4.1.2 Online survey
4.2 Data collection
4.2.1 Primary data
4.2.1.1 Focus group sampling
4.2.1.2 Online survey sampling
4.2.2 Secondary Data
5.0 Data analysis
5.1 Focus group
5.1.1 Descriptive statistics
5.1.2 Analysis of hypothesis 1
5.1.3 Discussion about the results
5.2 Online survey
5.2.1 Descriptive statistics
5.2.2 Analysis of hypothesis 2
5.2.3 Discussion about the results
5.2.4 Analysis of hypothesis 3
5.2.5 Discussion about the results
5.2.6 Analysis of hypothesis 4
5.2.7 Discussion about the results
5.2.8 Analysis of hypotheses 5a and b
5.2.9 Discussion about the results
5.2.10 Analysis of hypothesis 6
5.2.11 Discussion about the results
6.0 Generalisability of the results
6.1 Implications
6.2 Limits
6.3 Directions for future research
This paper aims to investigate the positioning of four American accessible luxury brands (Coach, Kate Spade, Michael Kors, and Tory Burch) within the European market and to analyze how these brands are perceived by both potential and loyal customers to provide management guidelines.
2.2.1 Product
To give an accurate overview about what the four selected brands offer in Europe, I checked the websites. The crosses indicate the presence of the following product categories: bags, beauty, eyewear, home, jewellery, kid’s wear, men’s wear, women prêt-à-porter, shoes, sportswear, and watches.
Table 1, consisting of the offers present on each company’s website in April 2016, shows that these brands use different strategies in terms of product portfolio, and have been doing so since their creation. On the one hand, Coach and Kate Spade began by launching bags, and then branched out into the other product categories. On the other hand, Michael Kors and Tory Burch directly launched prêt-à-porter collections, and then followed with other product categories. This table reflects the priority axes of each brand. Moreover, having this portfolio in mind can help the managers to shape the identity of the brand, and communicate it.
Here, handbags are the products taken as an example as, according to Thomas (2007), ‘handbags are the engine that drives luxury brands today’ (p. 168). To emphasize this statement, the figure below reveals the importance of the bags area in stores, which has evolved in the last decade, with leather good sales increasing by 7.5% each year.
1.0 Introduction: Describes the background of American accessible luxury brands in Europe and highlights the problem of their positioning against traditional luxury.
2.0 Literature review: Defines the concept of luxury and accessible luxury while applying marketing frameworks like the Seven P’s and brand equity models.
3.0 Methodology: Explains the research design, including the use of a focus group and online surveys to test six formulated hypotheses.
4.0 Data design: Details the structure of the focus groups and the online survey used to collect primary data from 202 international respondents.
5.0 Data analysis: Presents the findings from the focus groups and the survey, including statistical analysis and discussion of the results regarding brand desirability and consumer behavior.
6.0 Generalisability of the results: Summarizes the validity of the research, provides managerial implications, addresses study limits, and suggests future research directions.
America, accessible luxury brands, positioning, cultural differences, Europe, consumer behavior, brand equity, marketing mix, retail strategy, brand desirability, digital marketing, focus group, survey, Coach, Michael Kors.
The research examines the positioning of American fashion brands (Coach, Kate Spade, Michael Kors, and Tory Burch) in the European market and how they are perceived by consumers compared to traditional luxury labels.
The work explores brand positioning, marketing strategies (Seven P’s), customer perception, consumer behavior across different cultures (especially Chinese consumers), and the impact of brand extensions.
The research question is: "Nowadays, how do potential customers and/or customers perceive these four American accessible luxury brands in the European market?"
The study uses a cross-sectional design employing a mix of methods: focus groups with retail experts and a quantitative online survey conducted with 202 individuals.
The main body includes a literature review on luxury definitions, an analysis of marketing strategies, research methodology justification, and a detailed data analysis of survey and focus group results.
Key terms include accessible luxury, brand positioning, consumer perception, Europe, retail strategy, and specific American brands like Coach and Michael Kors.
Chinese consumers represent an essential source of income for the European luxury market, and their purchasing behavior differs significantly from Western customers, making them a primary target for these brands.
The study utilizes Keller's Customer-Based Brand Equity (CBBE) model, which looks at brand salience, performance, imagery, responses, and resonance to understand how customers build relationships with the brands.
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